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Since I downloaded the last update 11.2.6, my phone just…

Since I downloaded the...

Since I downloaded the last update 11.2.6, my phone just shuts off.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It is a 5. Apple. Model ME342LLA

Technician's Assistant: How long has this been going on with your ME342LLA? What have you tried so far?

It just started since I updated the new iOS update 11.2.6. I do not know what to try.

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Answered in 1 minute by:
3/28/2018
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,845
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. On your iPhone 5, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- Does that do anything? Is there anything showing on your iPhone 5's screen now?

Please reply at the box below to continue. Thank you.

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Customer reply replied 3 months ago
It brought up the start with my 4 code

Can you please enter your code and check? Does it work?

Please reply at the box below to continue. Thank you.

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Customer reply replied 3 months ago
I do not want someone to remote. Can't someone help me?

Please ignore that. Can you please enter your iPhone's passcode and check? Does it work?

Please reply at the box below to continue. Thank you.

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Customer reply replied 3 months ago
it brings up my apps.

Great. Is your iPhone working fine now?

Please reply at the box below to continue. Thank you.

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Customer reply replied 3 months ago
If it continues to turn off is that the fix?

Yes, but it should not turn off again. I've emailed you, so you can always get back to me if there is still any issue later on. Do you need help with anything else today?

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Customer reply replied 3 months ago
No thank you. I have never had any problems before just since I updated it

You're welcome. Don't worry, you can always get back to me anytime as needed. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,845
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Viet - Mac Tech and 87 other Mac Specialists are ready to help you
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Customer reply replied 3 months ago
Will do and thanks again.
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