Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was sent a 6 digit authentication code earlier to start an…

Customer Question
I was sent a...

I was sent a 6 digit authentication code earlier to start an update on my ipad. It is now asking to reenter that code..which i don't have anymore. How do I get that code again?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Hmm..I was just updating it.I have no idea

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

30 minutes. it won't let me do anything until i enter that 3 digit code.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Meant 6 digit code. just need to recover that code or get another one issued so I can complete the update

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/28/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

To clarify; what screen are you on currently and what is the exact text on screen?

Ask Your Own Mac Question
Customer reply replied 3 months ago
the only thing on the page is; Verify Your Identity
enter verfication code
XXXXXX
Customer reply replied 3 months ago
no thank you ill call them tomorrow
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Do you have any other Apple devices?

Ask Your Own Mac Question
Customer reply replied 3 months ago
nevermind!
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Ok. If you change your mind, I am here to assist.

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,633 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Have received my Apple id verification today after the
Have received my Apple id verification today after the security time of 12 days. I have the code on my phone which was received today. Text advises to go to apple,com.recover and enter Apple i.d. to g… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I went to sign in Apple for an Alexa app for my echo show,
I went to sign in Apple for an Alexa app for my echo show, and they sent the 6 digit code to my home phone # ending in 4270 and no way I cannot retrieve it.i need them to send it to my Iphone#(###) ##… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Do not remember my gmail pass word on my mini ipad. Don't
Do not remember my gmail pass word on my mini ipad … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Unable to complete setting up my new iPad - it is now asking
Unable to complete setting up my new iPad - it is now asking for my gmail password ***** won't let me type anything in. Frustrating. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am trying to activate my subscription. I received three or
I am trying to activate my subscription. I received three or four verification codes but wasn't able to enter the code anywhere. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I had my ipad mini restored so I could use it. I had lose my
I had my ipad mini restored so I could use it. I had lose my password ***** open it . I now can do that but I was told I needed an activation 6 digit code. … read more
John T. F.
John T. F.
Apple Consultant
3,633 satisfied customers
I was trying to change my security code on my apple 6 now it
I was trying to change my security code on my apple 6 now it locks I am on my wife's phone we have 5 phones … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a password for my Apple Id .. but cannot log onto my
I have a password for my Apple Id .. but cannot log onto my Ipad. … read more
John T. F.
John T. F.
Apple Consultant
3,633 satisfied customers
Brand new iPad. It wants a six digit passcode to set it up,
brand new iPad. It wants a six digit passcode to set it up, but I do not know the passcode...I didn't choose it (or my grandson was pushing buttons). Anyway, I have NO ANYTHING on this device, and I w… read more
John T. F.
John T. F.
Apple Consultant
3,633 satisfied customers
I have an apple I pad and I put the number in wrong several
i have an apple I pad and I put the number in wrong several times. and I now have it disabled. it keeps saying it is disabled try back in minute. it has been a whole day. what do I do … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I losr my password to my ipad. Never. Nothing. I know the
i losr my password ***** my ipad. JA: When did you last reset your username and password? Customer: never JA: Have you installed any updates recently? Customer: yes JA: What troubleshooting have you t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My old Ipad which I gave to my uncle now requires an
My old Ipad which I gave to my uncle now requires an activation code and I have no idea what it is. … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I downloaded the 10.3 update to my ipad and iphone. ipad is
I downloaded the 10.3 update to my ipad and iphone. ipad is fine, but phone is locked on 6 digit code. i turned 2 way verifications off on ipad and its fine. but phone keeps asking for 6 digit code.it… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Please could you help me sort out some ID issue? Ever since
Please could you help me sort out some ID issue? Ever since I downloaded the latest update to IOS on my phone, I have had issues watching Apple TV. I now have to receive an authentication code (via sm… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
My new Ipad it is two weeks old, will now not accept my
My new Ipad it is two weeks old, will now not accept my password. It has been working fine until I let it run down to 5 % and recharged it. I had a 4 digit password ***** now it is asking for six digi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I'm switching from old to new iPad. I just received a dialogue
I'm switching from old to new iPad. I just received a dialogue box that says: Apple ID verification Code. Enter this verification code on your other device to sign in. Where do I do this on my new iPa… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I cant recover my apple ID...tried to get a new one several
I can't recover my apple ID...tried to get a new one several times with a password XXXXX apple keeps telling me that someone else with my email address has that ID and won't let me get an apple ID als… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x