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Having trouble resetting my apple password. In “manage my…

Customer Question
Having trouble resetting my...

Having trouble resetting my apple password. In “manage my apple account” after resetting password, unable to answer security questions. Says they do not have enough info to reset them.

Technician's Assistant: When did you last change your password ***** Apple ID?

20 minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, after resetting, security questions could not be answered correctly

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Seems I’m in loop I can’t get out of

Submitted: 4 months ago.Category: Mac
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Answered in 14 hours by:
3/28/2018
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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