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I can not get on my iPad. I have forgotten my UserID or

Customer Question
I can not get...

I can not get on my iPad. I have forgotten my UserID or password. Please help!

Technician's Assistant: When did you last change your password ***** Apple ID?

Have not changed either one.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Where do I find this help?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No. Thanks.

Submitted: 3 months ago.Category: Mac
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Answered in 1 hour by:
3/28/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,834
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Is your iPad asking for the Apple ID account password?

What's currently showing on your iPad's screen?
Please reply at the box below. Thank you,

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