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My iPhone is asking for a 6 digit password. I have never
My iPhone is asking for a 6 digit password. I have never used a password ***** my iPhone. How do I find the password? It gives me no alternative. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I recently got an iphone 8. I recently got an iphone8 and am
i recently got an iphone8 and am running the the latest OS update. ive never really backed up my past iphones, but i had tryed a couple times in the past. my problem now is, i want to backup my old iphone 5S which is no problem. the problem is that a couple years ago i appearently did backup one of my phones and set a password. i have no record of my old itunes backup password. i have just backed up the 5S but now i cant restore it to my new iphone 8 because i cant figure out the old password. i need away around this problem. i don't even need a password ***** this. i don't have a privacy issue in my home, its just me and my wife sharing the computer and everything else. can you help me around this problem please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
264 satisfied customers
After past few ITUNES software updates it's been obvious, as
After past few ITUNES software updates it's been obvious, as noted by many other users complaining online, that the Itunes playlist function has lost a KEY component -- the EDIT featues for all your e… read more
Justin Johnson
Justin Johnson
Owner
2,584 satisfied customers
I have an iPhone 6+. It is asking for a 6 digit passcode. My
I have an iPhone 6+. It is asking for a 6 digit passcode. My donor says he never had a passcode on the phone. How do I get rid of the phone's request to enter and unknown passcode.Serial # F2MNM6CWG5Q… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
42 satisfied customers
Have an IPad mini 3. Updated the operating system. I am
Have an IPad mini 3. Updated the operating system. I am unable to open the computer as I have forgotten the password. The computer is not hooked up to the internet. The computer is disabled and each t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Brand new iPad. It wants a six digit passcode to set it up,
brand new iPad. It wants a six digit passcode to set it up, but I do not know the passcode...I didn't choose it (or my grandson was pushing buttons). Anyway, I have NO ANYTHING on this device, and I w… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
How to reset password. Never. I never used a password to
I never used a password ***** power up but now its asking for one … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I forgot my passcode and cannot unlock my phone... iPhone 7.
I forgot my passcode and cannot unlock my phone... iPhone 7 … read more
Jon
Jon
Bachelors Degree
783 satisfied customers
My apple Id is disabled, I just downloaded the latest os. I
I just downloaded the latest os. I never reset my Apple Id, but I've changed passwords several times … read more
Jon
Jon
Bachelors Degree
783 satisfied customers
my iphone s4 is stuck in recovery mode i cannot restore i cannot
my iphone s4 is stuck in recovery mode i cannot restore i cannot loose data please help!!!!… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My son changed his passcode on his ipad mini 4 days ago. Promptly
My son changed his passcode on his ipad mini 4 days ago. Promptly forgot it within 10 minutes and tried so many codes, he disabled the ipad. How do I unlock this? Do I need to go to the Apple Store? S… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I changed my Apple ID, all programs use new id EXCEPT iCloud.
I changed my Apple ID, all programs use new id EXCEPT iCloud. That is greyed and I cannot change.… read more
CompExpert
CompExpert
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Associate Degree
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About 8 months ago itunes decided it did not knwo me anymore
About 8 months ago itunes decided it did not knwo me anymore so I re-loaded iTunes btu when I try to update my apps to my iapd I get this message: "YOU canot update this sfotware since you have not ow… read more
Vinod Menon
Vinod Menon
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Master's Degree
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Just purchased an iphone 4G (not S). I synced my old phone
Just purchased an iphone 4G (not S). I synced my old phone (3G) and was told to then sync my new phone and all info would transfer. I am stuck because it tells me that I need itunes 10.5 downloaded---… read more
Ashik
Ashik
Master's Degree
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I have a 3g and recently downloaded a 4.1 latest version of
I have a 3g and recently downloaded a 4.1 latest version of iTunes when I synced my phone. I don't want the 4.1 or 4.1 beta and want to remove it and go back to my previous version of iTunes. Can you … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
My MacBook (running OSX 10.4) cannot connect to Gracenote when
My MacBook (running OSX 10.4) cannot connect to Gracenote when I insert a CD, and Software Update cannot cannot check for updates "because of a network problem", though I can connect to the internet u… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I recently downloaded iTuned 9.02 and now every time I try
I recently downloaded iTuned 9.02 and now every time I try and open iTunes it instantly quits the program, and I can't access anything. I have never had a problem with itunes before, so this is very o… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My itouch is no longer recognized with my imac. It says that
My itouch is no longer recognized with my imac. It says that I need the itunes 8.2 or better version, which I already had. Then I try to download the itunes 8.2 version(to get it back) and it goes thr… read more
Daniel
Daniel
Mac Genius
High School or GED
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Meet the Experts:

Mike

Mike

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8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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David

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Claws224

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IEEE, Microsoft

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Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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