Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Need to change my iTunes password - do not know my password.

Customer Question
Need to change...

Need to change my iTunes password ***** do not know my password

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I updated my software and cannot open new version

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 22 minutes by:
3/28/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

Ask Your Own Mac Question
Customer reply replied 3 months ago
phone number is(###) ###-####
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Do you have an access to your email account(*****@******.***)?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I recently got an iphone 8. I recently got an iphone8 and am
i recently got an iphone8 and am running the the latest OS update. ive never really backed up my past iphones, but i had tryed a couple times in the past. my problem now is, i want to backup my old iphone 5S which is no problem. the problem is that a couple years ago i appearently did backup one of my phones and set a password. i have no record of my old itunes backup password. i have just backed up the 5S but now i cant restore it to my new iphone 8 because i cant figure out the old password. i need away around this problem. i don't even need a password ***** this. i don't have a privacy issue in my home, its just me and my wife sharing the computer and everything else. can you help me around this problem please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
157 satisfied customers
After past few ITUNES software updates it's been obvious, as
After past few ITUNES software updates it's been obvious, as noted by many other users complaining online, that the Itunes playlist function has lost a KEY component -- the EDIT featues for all your e… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have locked myself out of my phone due to a child putting
Hello I have locked myself out of my phone due to a child putting the wrong passcode in. I cannot figure out how to do it with itunes … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have an iPhone 6+. It is asking for a 6 digit passcode. My
I have an iPhone 6+. It is asking for a 6 digit passcode. My donor says he never had a passcode on the phone. How do I get rid of the phone's request to enter and unknown passcode.Serial # F2MNM6CWG5Q… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
Have an IPad mini 3. Updated the operating system. I am
Have an IPad mini 3. Updated the operating system. I am unable to open the computer as I have forgotten the password. The computer is not hooked up to the internet. The computer is disabled and each t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Brand new iPad. It wants a six digit passcode to set it up,
brand new iPad. It wants a six digit passcode to set it up, but I do not know the passcode...I didn't choose it (or my grandson was pushing buttons). Anyway, I have NO ANYTHING on this device, and I w… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
How to reset password. Never. I never used a password to
I never used a password ***** power up but now its asking for one … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I forgot my passcode and cannot unlock my phone... iPhone 7.
I forgot my passcode and cannot unlock my phone... iPhone 7 … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
My apple Id is disabled, I just downloaded the latest os. I
I just downloaded the latest os. I never reset my Apple Id, but I've changed passwords several times … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
my iphone s4 is stuck in recovery mode i cannot restore i cannot
my iphone s4 is stuck in recovery mode i cannot restore i cannot loose data please help!!!!… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My son changed his passcode on his ipad mini 4 days ago. Promptly
My son changed his passcode on his ipad mini 4 days ago. Promptly forgot it within 10 minutes and tried so many codes, he disabled the ipad. How do I unlock this? Do I need to go to the Apple Store? S… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I changed my Apple ID, all programs use new id EXCEPT iCloud.
I changed my Apple ID, all programs use new id EXCEPT iCloud. That is greyed and I cannot change.… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
933 satisfied customers
About 8 months ago itunes decided it did not knwo me anymore
About 8 months ago itunes decided it did not knwo me anymore so I re-loaded iTunes btu when I try to update my apps to my iapd I get this message: "YOU canot update this sfotware since you have not ow… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Just purchased an iphone 4G (not S). I synced my old phone
Just purchased an iphone 4G (not S). I synced my old phone (3G) and was told to then sync my new phone and all info would transfer. I am stuck because it tells me that I need itunes 10.5 downloaded---… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a 3g and recently downloaded a 4.1 latest version of
I have a 3g and recently downloaded a 4.1 latest version of iTunes when I synced my phone. I don't want the 4.1 or 4.1 beta and want to remove it and go back to my previous version of iTunes. Can you … read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
My MacBook (running OSX 10.4) cannot connect to Gracenote when
My MacBook (running OSX 10.4) cannot connect to Gracenote when I insert a CD, and Software Update cannot cannot check for updates "because of a network problem", though I can connect to the internet u… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
I recently downloaded iTuned 9.02 and now every time I try
I recently downloaded iTuned 9.02 and now every time I try and open iTunes it instantly quits the program, and I can't access anything. I have never had a problem with itunes before, so this is very o… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My itouch is no longer recognized with my imac. It says that
My itouch is no longer recognized with my imac. It says that I need the itunes 8.2 or better version, which I already had. Then I try to download the itunes 8.2 version(to get it back) and it goes thr… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x