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Don't have apple ID or password. I don't know husband did…

Customer Question
Don't have apple ID...

Don't have apple ID or password

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I don't know husband did everything and he passed away. I have a apple ipad but wont let me in wo id and password

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just recently tried a couple of user names and password ***** I cant get into my ipad

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that's it thxs

Submitted: 4 months ago.Category: Mac
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Answered in 1 hour by:
3/28/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Your apple ID is normally an email address which is register with the apple. If you provide me your husband's Email ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
The IPad was a gift to me. Iamsure he used my email address. But just in case I will give you both oh them. mine is***@******.*** his is***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

I could see that you have requested a Secure Remote Assistance, but payment got failed. In this case You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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