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On opening screen says slide to unlock but will not unlock.

Customer Question
On opening screen...

On opening screen says slide to unlock but will not unlock

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It also says activation required

Submitted: 3 months ago.Category: Mac
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Answered in 2 minutes by:
3/27/2018
Mac Support Specialist: Nathan, Hardware Engineer replied 3 months ago
Nathan
Nathan, Hardware Engineer
Category: Mac
Satisfied Customers: 30,759
Experience: Own/operate IT/networking company.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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