Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an OS X Version 10.7.5 and would like to upgrade to…

Customer Question
I have an OS...

I have an OS X Version 10.7.5 and would like to upgrade to High Sierra via El Capitan but for some reason it's not downloading Capitan. I've tried a couple of times. The 1st time it said it was downloading but didn't after waiting 3/4 of an hour. Our incoming speed is 10Mbps so I know it might take longer. Any ideas?

Technician's Assistant: Which software or app can I help with?

High Sierra via El Capitan. Can't load El Capitan.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I am aware of at this time.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
3/27/2018
Mac Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Mac
Satisfied Customers: 2,628
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Please click on the apple symbol and go to about this mac

Let me know what is written please... Your trying to upgrade from mount***** *****on which means you are running an older mac and some of them are not able to upgrade to high sierra OR even El Capitan....

After you let me know your computer specs I can tell you what the score is on that

Ask Your Own Mac Question
Customer reply replied 3 months ago
Mac OS X Version 10.7.5 Processor 2.2 GHz Intel Core i7 Memory 4 G 1333 MHz DDR3
Mac Support Specialist: Michael T,
 replied 3 months ago

To get OS X El Capitan, you only have to download it from the Mac App Store (it will show an error message if your Mac is not compatible)

Ask Your Own Mac Question
Mac Support Specialist: Michael T,
 replied 3 months ago

The following Mac models will be able to install and run OS X El Capitan:

  • MacBook Air: Late 2008 models (Model Identifier MacBookAir2,1) and newer.
  • MacBook: Late 2008 models (Model Identifier MacBook4,1) and newer.
  • MacBook Pro: Mid 2007 models (Model Identifier MacBookPro3,1) and newer.
  • iMac: Mid 2007 models (Model Identifier iMac7,1) and newer.
  • Mac mini: Early 2009 (Model Identifier Macmini3,1) and newer.
  • Mac Pro: Early 2008 (Model Identifier MacPro3,1) and newer.
  • Xserve: Early 2009 (Model Identifier Xserve3,1) and newer.

Which model mac do you have?

Ask Your Own Mac Question
Customer reply replied 3 months ago
I'm waiting to hear from you regarding my request here. Are you still working on it?
Mac Support Specialist: Michael T,
 replied 3 months ago

Scroll up. I responded yesterday straight away

Ask Your Own Mac Question
Customer reply replied 3 months ago
We had a communication problem. I thought you were going to do this remotely. So you want me to go and try to download El Capitan which I mentioned I have already tried twice and couldn't. So you want me to try again?
Mac Support Specialist: Michael T,
 replied 3 months ago

I can login remotely, but if you are getting an error and you looked at my information above you will not be able to install an upgrade

Some models WILL NOT upgrade

I do not want to charge you an extra $40 to tell you that you cannot run the new software

That would be great for ME but I dont want to waste your money like that

Ask Your Own Mac Question
Mac Support Specialist: Michael T,
 replied 3 months ago

Look at my information above and you will determine if it is even possible

Ask Your Own Mac Question
Customer reply replied 3 months ago
The communication needs to be clearer. I understand now what you wanted me to do but it wasn't clear in the beginning so I feel ripped off.
Mac Support Specialist: Michael T,
 replied 3 months ago

The communication could not have been any clearer on my end... Literally nothing I could have said differently

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just lost you. I have a 21" MacBook Pro (bought late 2013)
Hi, I just lost you. I have a 21" MacBook Pro (bought late 2013) and my system software is old - it is Yosemite. I am finding some software that is no longer working, like Thunderbird, and would like … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Want to update os x 10.9.5 to 10.10 - mavericks to yosemite.
want to update os x 10.9.5 to 10.10 - mavericks to yosemite. App store says not available in u.s. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an older imac (10.7.5) which has been very dependable
I have an older imac (10.7.5) which has been very dependable until recently. I use Firefox browser with my icloud mail account. Email:***@******.***. I am not able to use commands on email account to … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I have MAC OS X 10.6.8 on my IMAC and it tells et that there
I have MAC OS X 10.6.8 on my IMAC and it tells et that there are not updates available when I check for updates. My Safari is version 5.1.10 What can i do as my computer is no longer able to do bankin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a iMac 21.5 inche 2011, 2.7GHz core 15 It is running
I have a iMac 21.5 inche 2011, 2.7GHz core 15 It is running OS 10.7.5 and it should be possible to upgrade to OS 10.10 but when we want to download it says we need OS 10.8. Is there any way to get OS … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I need to recover a file that i mistakenly save over. Sierra
i need to recover a file that i mistakenly save over … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a 2.4 Ghz core 2 duo Mac with 4gb 667 Mhz DDR2 SDRAM
I have a 2.4 Ghz core 2 duo Mac with 4gb 667 Mhz DDR2 SDRAM memory that runs a Mac OS X 10.6.8 versionThe computer is 6 years old but has a large screen that I use to play movies and music while I wor… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Ing to update my macbook pro to 10.9.5, 2011 running 10.7.5.
2011 running 10.7.5. Apple store yesterday gave me a formula and I should have done it in the stoe. I can't get to the screen that offers the updates. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need to upgrade from os x 10.7.5 to 10.11. It just says in
I went to the apple store and downloaded 10.11.1 and it said that i need to downloads 10.11 . my question is can I go straight from 10.7.5 to 10.11? and can I get it at the apple store? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Not downloading photos from iphone to iphoto says passcode
hi. not downloading photos from iphone to iphoto says passcode is on when its not then just keeps spinning … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm trying to load Turbo Tax - computer needs an update -
I'm trying to load Turbo Tax - computer needs an update - bought Mac OS X Snow Leopard - disc won't load.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Yesterday I loaded El Capitan OS. unfortunately, I lost a
Yesterday I loaded El Capitan OS. unfortunately, I lost a number of documents that were written on Apple Works. Is there any way to retrieve them. if not, how do I word process documents with El Capit… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MacBook Pro purchased in May or June 2010. I am
I have a MacBook Pro purchased in May or June 2010. I am running OS X version 10.6.8....I have a gmail account and they keep giving me warnings about my OS being out of date. I don't really need to ha… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can my 10.7.5 27 Mid 2011 OS be upgraded, or is is now junk,
Can my 10.7.5 27 Mid 2011 OS be upgraded, or is is now junk … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When on Safari using yahoo and entering my yahoo address, it
When on Safari using yahoo and entering my yahoo address, it is auto filled or something like that to a different speelin of the address. How can I stop this … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am running Mac OS 10.6.8 and would like to upgrade. Sierra
I am running Mac OS 10.6.8 and would like to upgrade. Sierra says that I need at least 10.7. How do I get it? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I phone 5 s and and am no longer picking up wifi while out
I phone 5 s and and am no longer picking up wifi while out driving or in public why/ … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I have a Macbook Pro and am currently running OS X version
I have a Macbook Pro and am currently running OS X version 10.8.5. Are there any issues with upgrading to El Captain? Also, I have noticed that my version of Safari no longer can get certain web sites… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x