Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have two charges on my credit card, one for .99 cents and…

Customer Question
I have two charges...

I have two charges on my credit card, one for .99 cents and one for $5.99. What are they for?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IOS

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

It's not the device, it's my bill

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No ... except that my cell phone is an I-7

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
3/27/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,632
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

You can view purchases and request a refund, if needed, using any web browser.

Go to Apple's problem reports page: http://reportaproblem.apple.com/

Login with your Apple ID user name (typically your email address) and password.

Select the appropriate tab: all, music, movies, TV shows, apps, or books.

Select Report a Problem to the right of the purchase you wish to receive a refund for.

Click on Choose Problem and select your problem from the menu.

Enter details about your problem and then click Submit.

App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request. If you have any questions, let me know.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,632
3,632 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,632 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a 99 cent charge on my Visa account Transaction date
I have a 99 cent charge on my Visa account Transaction date 6/02. I only wanted to back up my iPhone when the battery was changed, so there was supposed to be only a ONE TIME charge for 99c to upload … read more
John T. F.
John T. F.
Apple Consultant
3,632 satisfied customers
Monthly 99 cent charge I want to stop it. I phone. At least
Monthly 99 cent charge I want to stop it. JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I phone JA: How long has this been going on with your iPhone?… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
How do I update the expiration date on my charge card? I've
How do I update the expiration date on my charge card? I've been trying to find a way for 45 minutes … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a new credit card number to be billed ...i need to. I
I have a new credit card number to be billed ...i need to … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
ITunes has charged my card 3 times this month and I don't
iTunes has charged my card 3 times this month and I don't get why when there should be only one .99 cent charge a month for the cloud storage … read more
John T. F.
John T. F.
Apple Consultant
3,632 satisfied customers
Why am I being over charged for two(2) apps. Every month I'm
Why am I being over charged for two(2) apps. Every month I'm being charged $5.99 each for “ Colorfy and Coloring book for me” . I tried deleting them but I'm still being charged. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Why am I being over charged for two(2) apps. Every month I'm
Why am I being over charged for two(2) apps. Every month I'm being charged $5.99 each for “ Colorfy and Coloring book for me” . I tried deleting them but I'm still being charged. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I need help with my bill. IPhone 7. Someone is using my
someone is using my credit card number and multiple iTunes charges have been accurred since Jan 2017 … read more
John T. F.
John T. F.
Apple Consultant
3,632 satisfied customers
I have been chRGED $.99 FOR ICLOUD 50GB STORAGE/MONTHLY THRU
I have been chRGED $.99 FOR ICLOUD 50GB STORAGE/MONTHLY THRU BANK AMERICA CREDIT CARD. I'M ALSO BEING CHARGED FOR THE SAME SERVICE THRU FIRST NATIONAL BANK OF OMAHA … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
How do I review the purchases made that are automatically
How do I review the purchases made that are automatically billed on my credit card each month? I want to stop several of them … read more
John T. F.
John T. F.
Apple Consultant
3,632 satisfied customers
I have a continuing itunes charge for .99 on my Chase card.
I have a continuing itunes charge for .99 on my Chase card. I would like to know what this is and how to get rid of it. … read more
John T. F.
John T. F.
Apple Consultant
3,632 satisfied customers
99 cents are charged each month on my credit card no ending
99 cents are charged each month on my credit card no ending in 4665. My credit card number has been changed and charges should be applied to my new number. Rather than pay .99 cents each month I would… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have a 99 cent charge from Apple iTunes going on my credit
I have a 99 cent charge from Apple iTunes going on my credit card and I would like to change the credit card number. Can you help me with this? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My Apple ID was turned off. I tried to reset it, but it
My Apple ID was turned off. I tried to reset it, but it still doesn't work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Tunes do not let me purchase chest for war games with my
Tunes do not let me purchase chest for war games with my credit card … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My IPAD started saying wrong code, then it says it is
My IPAD started saying wrong code, then it says it is disabled … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Why am i charged 99 cents on my credit card? ios? no,
why am i charged 99 cents on my credit card? JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: ios ? JA: Have you installed any updates recent… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have iCloud: 50GB Storage Plan and am billed 99 cents
I have iCloud: 50GB Storage Plan and am billed 99 cents monthly. I have 2 questions: 1. How can I change my VISA card number for future charges? 2. Can I pay this monthly charge annually?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x