Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Sorry it’s taken me awhile to report this...I’ve been a

Sorry it’s taken me...

Sorry it’s taken me awhile to report this...I’ve been a hacking victim for over 10 yrs & have an iphone6 (s I think?) about 2 was. Ago I was playing the game farm heroes saga & I paid/bought more gold bars to add 5 additional moves to my current game. After completing the purchase using Touch ID, my game just quit! I only needed one more move to win that level! So this happened 2-3 times that same day & believe I was hacked & cheated. I previously complained that the App Store on my phn. NEVER tells me how much a game or app costs to purchase. My name is***** my cell phn. No is(###) ###-#### Thanks

Technician's Assistant: When did you last update Farm Heroes Saga?

It’s been awhile. I’m not exactly sure, sorry!

Technician's Assistant: What have you tried so far with your Farm Heroes Saga?

Just powered/shut down & restarted my phone a few times

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just wanted my complaint documented on my account, I guess. Since I didn’t promptly complain, I don’t expect any game credits, etc.

Show More
Show Less
Ask Your Own Mac Question
Answered in 8 hours by:
3/28/2018
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,674
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Customer reply replied 25 days ago
I haven’t been able to recreate the same issue, despite playing the same game.

Let me know when you are available

Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,674
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 23 days ago
I don’t know why it says accepted, I didn’t press the button...can’t I just take my phone in to an Apple store & get free assistance? I paid 25.00 already, and live on a fixed income I can’t afford another fee too.
Was this answer helpful?
Ask Josh Your Own Question
Josh
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,674
21,674 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was trying to put Uber app on my phone and couldn't
I was trying to put Uber app on my phone and couldn't remember my password. It Did not recognize me b/c I have New credit card no. I was sent Verification code: 668216. Jane Vigilante … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Re Apple password: unable to remember correct answers to my
Re Apple password: unable to remember correct answers to my security questions. Am I able to re-set my password ***** you? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Apple I-phone 5 has disabled itself I can't fix it, keoseps
Apple I-phone 5 has disabled itself I can't fix it, keoseps telling me to connect to I-tunes which I don't have. I'm a Technophobe … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Four friends texted me today saying they got bogus messages
Four friends texted me today saying they got bogus messages from me today and think I should reset my facebook password ***** I don't know how and I don't remember my password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
765 satisfied customers
Computer had solution spilt on it..swipe pad not working.
computer had solution spilt on it..swipe pad not working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an Ipad with version 9.3.5 loaded. I am tying to
I have an Ipad with version 9.3.5 loaded. I am tying to update to the latest version but am told to seek support. I have tried using ITunes as well but am unable to update. What next … read more
Don Williams
Don Williams
BS
14 satisfied customers
I want to get rid of an ap, fromitunes.com/bill. I am sorry
I want to get rid of an ap, fromitunes.com/bill JA: What Operating System (OS) are you running on your Apple device? Customer: I am sorry I don't know, this is new to me JA: Did the application come w… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
My MacBook Pro keeps asking for keychain password which I
Hi, my MacBook Pro keeps asking for keychain password ***** I don't know and the same for iCloud. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My I-phone locked me out it won,t take my 6 diget number.
My I-phone locked me out it won,t take my 6 diget number … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I am wondering if the trend micro version I have covers
I am wondering if the trend micro version I have covers internet searches and replies as well as covering email interactions Thanks Doug Florence … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
784 satisfied customers
I do not have an apple device. I did get a bill for a book I
I do not have an apple device. I did get a bill for a book I do not recall ordering. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My son put in a password, he is in jail, he cannot remember
My son put in a password, he is in jail, he cannot remember what it is, I need to get a new number. I need to remove his password … read more
Josh
Josh
Mac Support
21,674 satisfied customers
Old Ipad 2 won't open. Don't know, wont open to find out.
Old Ipad 2 won't open JA: What Operating System (OS) are you running on your iPad? Customer: Don't know, wont open to find out JA: How long has this been going on with your iPad? What have you tried s… read more
Jon
Jon
Bachelors Degree
584 satisfied customers
I'm trying to use my arturia sounds in my maschine studio.
I'm trying to use my arturia sounds in my maschine studio. How can I load the sound folder from arturia into maschine studio on an imac … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Lost my Apple password. Lost my Apple password. Lost my
Lost my Apple password JA: When did you last change your password ***** Apple ID? Customer: Lost my Apple password JA: Did you try resetting through Apple's online account reset tool? Customer: Lost m… read more
Jon
Jon
Bachelors Degree
584 satisfied customers
I can't remember my Apple ID. I put in my name and email
I can't remember my Apple ID. I put in my name and email address to get the if but it can back that the information wasn't correct … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My Facebook is locked because I have forgotten my password.
My Facebook is locked because I have forgotten my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an imac and i am trying to delete previous contacts.
I have an imac and i am trying to delete previous contacts … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x