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Tapping does not work on the screen a lot of the times.

Customer Question
Tapping does not work...

Tapping does not work on the screen a lot of the times

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Don’t remember

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don’t think so

Submitted: 4 months ago.Category: Mac
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Answered in 30 minutes by:
3/27/2018
Mac Support Specialist: Ugo A, Computer Software Engineer replied 4 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Mac
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is*****'m assuming you have an iPad (because it wasn't specified). Is this the case ?

Please attempt some of the steps below (one line at a time) until your problem is solved.

- restart your device

- go to settings >> Accessibility > turn voiceOver off

- attempt a system reset : hold down on/off button + home button until you see Apple Logo

Please let me know if my advice solves your issue. Thanks.

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Category: Mac
Satisfied Customers: 72
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Experience: Software Engineer at Quadrant

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