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Had to change computers. Can't get firefox to it thinks it…

Customer Question
Had to change computers...

Had to change computers. Can't get firefox to it thinks it is runing.

Technician's Assistant: When could you last open your Firefox?

Yesterday and it might have updated during the night

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Tried to uninstall but it is running

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/27/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,200
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

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Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Mike, Mac Medic
Category: Mac
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