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My mini Ipad has an activation lock because I forgot my

Customer Question
My mini Ipad has...

My mini Ipad has an activation lock because I forgot my password

Technician's Assistant: When did you last change your password ***** Apple ID?

I have always used password ***** (first grandchild's nickname) I don't remember any other password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

And I don't ever use [email protected]icloud my email is***@******.*** and it used to be***@******.*** and my password ***** that and my kindle was 1piebaby

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Well I'm 79 and don't know anything about computers and cant type well

Submitted: 3 months ago.Category: Mac
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Answered in 9 minutes by:
3/27/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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