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My Iphone 6 plus is locked up due to lost pass word. Latest…

Customer Question
My Iphone 6 plus...

My Iphone 6 plus is locked up due to lost pass word.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Latest version os11

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

At least two weeks. The phone has unlocked it self but my icloud account is lost. can you help me with that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have never had a apple computer.

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
3/27/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,180
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you have on the screen of the phone?

Thank you

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Customer reply replied 3 months ago
I have lost my Icloud name & password. My phone has un locked it's self.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Is the phone asking you to activate it?

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Customer reply replied 3 months ago
can the apple store in the Kansas City Mo. area help me better.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Just as well as I can

I need to know please

Is the phone asking you to activate it?

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Customer reply replied 3 months ago
The card info is correct. I don't know why it costs to ask a question.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

This is a paid service

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