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It is froze up want let me log in or anything. Just bought…

It is froze up...

It is froze up want let me log in or anything

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Just bought it yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It just says on the screen connect to itunes

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Answered in 5 minutes by:
3/27/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your device please

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
is it the model #

Please provide me the phone number to call you on

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Customer reply replied 4 months ago
You still on here

yes.. I waited 30 mintes for you to sign into the computer but you did not... are you now signed in?

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Customer reply replied 4 months ago
Sorry I thought you had it
Customer reply replied 4 months ago
I'm on now
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Customer reply replied 4 months ago
Don't see it
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Customer reply replied 4 months ago
Is it on my desk top

You neeed to run the file again please like you did before, please do the instructions I am sending you

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Customer reply replied 4 months ago
Not seeing anything on my desktop

Desktop?

You need to do the instructions I repeated twice above, nothing with desktop

Again

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=8241302a-a254-4a66-98b8-2e94d6f0cd0a

Click I agree and run the file

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Customer reply replied 4 months ago
You get it

get what? Do you see the insturctions I keep repeating?

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Customer reply replied 4 months ago
On my cell phone not on my desktop

I do not understand what you are saying sorry

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Customer reply replied 4 months ago
I'm not getting any link on my desktop
Customer reply replied 4 months ago
Did you get my last question?

yes.. but as I said I do not understand your message.

I keep replying with the instructions for you to do, just like you did before

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=8241302a-a254-4a66-98b8-2e94d6f0cd0a

Click I agree and run the file

Please do this on your computer

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Richard
Richard
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Satisfied Customers: 47,537
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