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I bought a n IPhone 7 plus yesterday and there is a password
I bought a n IPhone 7 plus yesterday and there is a password ***** it that I didn't put on it and I have tried hooking it up to iTunes on my computer and restoring it but it is not working. what can I… read more
Michael T
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I have an iphone 7 it froze when an alarm went off i usually
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Richard
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I'm trying to sync my new iPhone with my Mac book pro and
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I just bought a new iPod. In setting it up, I must have
I just bought a new iPod. In setting it up, I must have screwed up password. I would like to have one password ***** all my Mac devices. My new iPod worked fine until yesterday then froze. It will not… read more
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My mom used the wrong passcode on her new ipad. I tried to
My mom used the wrong passcode on her new ipad. I tried to restore it with my itunes but it is saying that it needed an update. My itunes is up to date. Is there any way to fix this? … read more
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hongkongpom
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The screen on ,u iPhone 6 broke and it disabled the phone so
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I reset my husband's iPhone to factory specs. Goal was to
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Kris R
Kris R
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I jiat purchased the I7 yesterday. It was a mess due to them
I jiat purchased the I7 yesterday. It was a mess due to them selling me an Android the day before. Now I can't get into my phone because I don't know password. … read more
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Kris R
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Can't get passed login screen. Keeps saying there's a problem. … read more
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My iPad screen froze up during update. shows connect to
my iPad screen froze up during update. shows connect to itunes … read more
Josh
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I bought a new iPhone yesterday. I backed my phone up while
hello I bought a new iPhone yesterday. I backed my phone up while I wa in the store, but I didn't back up my music. When I got home last night I plugged my phone up to back up my music to it and it ne… read more
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I did your latest upgrade and my iPad froze with the plug in
I did your latest upgrade and my iPad froze with the plug in to iTunes on screen. Plugged in computer and it did an update to iPad (reloading everything). Then it asked me for the original Apple ID pa… read more
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Screen whiye out after speaking withe tech support of mac
Screen whiye out after speaking withe tech support of mac in order to down load verizon iphone/ back up iphone on itunes and photos on mac pro! After 7 hours of troble shooting screen started to freez… read more
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I have an iphone 3GS, last night it did something very strange,
I have an iphone 3GS, last night it did something very strange, after I set up an alarm a few hours later the screen lit up and the apple logo appeared and once it finished doing whatever it was doing… read more
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Vinod Menon
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I bought my iPad about six months ago. For several days it
I bought my iPad about six months ago. For several days it had been suddenly turning off for a fraction of a second as I was using it, even though it had adequate battery power left. Last night I was … read more
Viet - Computer Tech
Viet - Computer Tech
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I have new ipad 2..was doing update, ipad 2 froze, cant turn
I have new ipad 2..was doing update, ipad 2 froze, cant turn off...disconnected from computer...all updates and all ok with my desktop...i can get into itunes fine on computer...please tell me how i g… read more
Mike
Mike
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i have my nano connected to my PC, having bought some tunes
i have my nano connected to my PC, having bought some tunes yesterday, the nano screen says "connected" with the wrong time showing, and when i disconnected nothing changed. what do i do?… read more
Brandon M.
Brandon M.
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

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David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

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Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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