Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I would prefer talking to you. I am a senior who isn't

Customer Question
I would prefer talking...

I would prefer talking to you. I am a senior who isn't versed to write. Would please call me ********?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Mini IPad serial number DMPNFENZFP84

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you I think partner Mike Mad Medic is looking after me. Thank you though

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 15 hours by:
3/28/2018
Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My ipad mini screen will not respond at all. I cannot open
My ipad mini screen will not respond at all. I cannot open it. The serial number isF9FV30TOGHKK … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My mother who is senior can't render my mother who is a
My mother who is senior can't render my mother who is a senior did not update her iPad mini and it locked her out. To make matters worse she can't remember her email but thinks she remembers her passw… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I've lost or misplaced my ipad mini and it doesn't have find
I've lost or misplaced my ipad mini and it doesn't have find my iphone enabled. Will simply deleting it from the apple list protect my information if it is stolen? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have iOS 935 but trying to update to 10.3. Apple mini. I
I use the fidelity app for my investments but my iPad will only update to9.35so trying to update my iPad to 10.3 now. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I was at the mac store in Eugene, Oregon, they helped me
I was at the mac store in Eugene, Oregon, they helped me with some problems, now there is no sound on public broadcaster system , the baking show from England How do I get sound back? … read more
Seth Merrick explains
Seth Merrick explains
Nonprofit IT Consultant
High School or GED
I have been waiting over a week for a new icloud password to
I have been waiting over a week for a new icloud password ***** unlock my ipad mini … read more
Michael Quiles
Michael Quiles
Masters of Science in Managing Information Technology
13 satisfied customers
Kids have an iPad mini operation on osi 9.3 want to upgrade
Kids have an iPad mini operation on osi 9.3 lI want to upgrade to iOS 10 when I go to software updates in settings it says I am up to date how do I bypass this and upgrade to 10?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Re Case ID: 1177232044 Apple support installed OS X El
Re Case ID:(###) ###-#### Apple support installed OS X El Capitan to my MacBook Pro yesterday afternoon since then I have been unable to get online. Therefore I am unable to email for support or check… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Why is it that even though I have brand new mini iPad that
Why is it that even though I have brand new mini iPad that when I type in the top toolbar, there is a delay of a few seconds and then it catches up. It lags. Also sometimes I have to touch the screen … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
My IPad was a gift in 2010. I'm fairly sure the battery is
My IPad was a gift in 2010. I'm fairly sure the battery is kaput. I'd rather replace the battery rather than spring for a new IPad. I do not need any of the new stuff in the later versions. I'm pretty… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I bought a Canon Wireless Pixma MX722 series printer. It is
I bought a Canon Wireless Pixma MX722 series printer. It is working perfectly with my Mac desktop. I understand it will also work with my iPhone and iPad. I can not find the instructions on what I hav… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have an eGo Helium Portable Hard Drive that I had been successfully
I have an eGo Helium Portable Hard Drive that I had been successfully using with my 17" MacBook Pro running OS X 10.6. I upgraded my Mac to OS X 10.8.2 and now when I plug in the eGo Helium a message … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My download speed on my iMac is 0.08Mbps - which is so slow
My download speed on my iMac is 0.08Mbps - which is so slow it is almost unusable. This seems to have occurred since I updated to XXXXX Can you advise please? Gina… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
What do I need to connect my MacBook Pro (Mid 2009) to my samsung
What do I need to connect my MacBook Pro (Mid 2009) to my samsung tv (Series 350?) Can I use a HDMI connection?… read more
Mike
Mike
Mac Maestro
Adv. Specialization Info Systems
164 satisfied customers
I clicked on a Google image and the picture at the site open
I clicked on a Google image and the picture at the site opened with Internet Explorer . Now when my Mac mail has a address like this http://www.justanswer.com/ in blue type. I would click on it, and m… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
hi I have a mac mini and I want to sell it to a friend. I have
hi I have a mac mini and I want to sell it to a friend. I have adobe CS4 and iWork 08' installed on it. Is there any way to reinstall OS X and erasing my settings and files from the hard drive but kee… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I got a Mac Mini from my brother-in-law in Paris. Everything
I got a Mac Mini from my brother-in-law in Paris. Everything is in French. Therefore I bought from Apple 1-XXX-XXX-XXXX (Fulfillment Center) discs to re-install Mac Os X, but now in English. But I was… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x