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Got a new Mac Pro. Want to access iTunes library; was a

Customer Question
Please help: got a...

Please help: got a new Mac Pro. Want to access iTunes library; was a Microsoft user before; do not know how? I opened iTunes; preferences; general and was hoping to access icloud music; but no such options exist. may you call me at(###) ###-####

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember. I the last 3 months.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I will also ask about moving photos - using a stick; very basic;

Submitted: 3 months ago.Category: Mac
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Answered in 1 hour by:
3/27/2018
Mac Support Specialist: Mike, Mac Medic replied 3 months ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Welcome to justanswer.com a fee based Answer site. My name is ***** ***** verified Mac Expert not affiliated with Apple. Please reply to continue.

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Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,963
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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