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My iPhone is staying connect to iTunes after entering my…

Customer Question
My iPhone is staying...

My iPhone is staying connect to iTunes after entering my passcode. I can remember my password. I tried about 2 months ago to restore my password ***** never got an email as expected. So I can't login into iTunes in order to connect my phone and figure out the problem.

Technician's Assistant: When did you last change your password ***** Apple ID?

My password ***** last changed probably in december

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes about 2 months ago and the prompts said I would receive an email. never did. now it is saying I have to wait 4 days. my phone is useless now

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nope. just need to get my phone functioning. a little frustrated as you can imagine

Submitted: 3 months ago.Category: Mac
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Answered in 2 hours by:
3/27/2018
Mac Support Specialist: Mike, Mac Medic replied 3 months ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Welcome to justanswer.com a fee based Answer site. My name is ***** ***** verified Mac Expert not affiliated with Apple. Please reply to continue.

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Mac Support Specialist: Mike, Mac Medic replied 3 months ago

That means you plug it in to your computer and open iTunes on your computer. Let me know when you can do that and the message you see.

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