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Id won't work and neither will my password (which I forgot)

Customer Question
Id won't work and...

Id won't work and neither will my password (which I forgot)

Technician's Assistant: What device or product does this involve?

Macbook Pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

Whatever the latest version is

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your MacBook Pro? What have you tried so far?

It just started now

Submitted: 29 days ago.Category: Mac
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Answered in 9 hours by:
3/27/2018
Mac Support Specialist: syseng, Systems Engineer replied 28 days ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,493
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Turn off your Mac (choose Apple > Shut Down).
Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
Select Disk Utility and press Continue.
Choose Utilities > Terminal.
Enter resetpassword (all one word, lowercase letters) and press Return
Select the volume containing the account (normally this will be your Main hard drive).
Choose the account to change with Select the User Account.
Enter a new password ***** re-enter it into the password *****
Enter a new password ***** related to the password.
Click Save.
A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
Click Apple > Shut Down.
Now start up the Mac. You can login using the new password.

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Mac Support Specialist: syseng, Systems Engineer replied 23 days ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,493
7,493 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

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