Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Id won't work and neither will my password (which I forgot)

Customer Question
Id won't work and...

Id won't work and neither will my password (which I forgot)

Technician's Assistant: What device or product does this involve?

Macbook Pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

Whatever the latest version is

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your MacBook Pro? What have you tried so far?

It just started now

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 hours by:
3/27/2018
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,831
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Turn off your Mac (choose Apple > Shut Down).
Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
Select Disk Utility and press Continue.
Choose Utilities > Terminal.
Enter resetpassword (all one word, lowercase letters) and press Return
Select the volume containing the account (normally this will be your Main hard drive).
Choose the account to change with Select the User Account.
Enter a new password ***** re-enter it into the password *****
Enter a new password ***** related to the password.
Click Save.
A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
Click Apple > Shut Down.
Now start up the Mac. You can login using the new password.

Ask Your Own Mac Question
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,831
7,831 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my password. A macbook pro, i phone and an ipad.
i just updated the mac book to the high Sierra verson … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I am not able to reset my password for my act. I tried to
I tried to buy books and set a new password ***** Now it won't work. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My wife has two apple id's one for her iPhone8 and an old
My wife has two apple id's one for her iPhone8 and an old one that was set up for her MacBook pro. I am trying to force the MacBook pro to log out of the old id and use the latest that matches her pho… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Need to update operating system on Macbook Pro. Just created
Need to update operating system on Macbook Pro. Just created new PW but it is not working … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I get my password. I forgot it. Macbook pro. I've
No i am selling it soon and I need the password ***** clear my information before turning it over I've tried several different passwords. non worked. now i need help.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Its my MacBook pro and i just need to delete Mackeeper
Its my MacBook pro and i just need to delete Mackeeper because its annoying, I've had to do this once before but i can't remember how to do it? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It is not accepting my password. Mac book pro new. No idea.
No idea. Whatever it comes with. Got it for Christmas … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
MacBook won't accept my password, The latest one, sorry I
Last year. I have reset the password ***** it still won't work. When I type on the keyboard different letters are coming up instead of the usual ones … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
Aloha, I have an iphone 6 and a 5c and a Imac 21 in and (a
Aloha, I have an iphone 6 and a 5c and a Imac 21 in and (a now broken) macbook pro 13. My problem is with my APPLE ID. I tried to change my ID across Itunes, Icloud and Account to one id and one passw… read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I changed my apple id on apple website, but my MacBook pro
I changed my apple id on apple website, but my MacBook pro still shows the old id, so I cant log out of it because its the old one that I changed, the password ***** not work, nor the old Id exists … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
For a friend. Her MacBook Pro 13 inch 2013. Unable to OS X
For a friend. Her MacBook Pro 13 inch 2013. Unable to OS X Recovery over internet as stops with -2002F. Hard drive was replaced due to damage. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My daughter gave me her MacBook pro and when she did she
My daughter gave me her MacBook pro and when she did she also made it so my password ***** be the same as my password ***** my apple id. now when I try to login I get the message that it uses my iclou… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I forgot the password on my Macbook Pro, The Macbook is
The Macbook is about 3 years old and not sure what version of OS I have on it … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I have an apple ID which I have been using for more than a
I have an apple ID which I have been using for more than a year on my PC. I now have a new Macbook Pro and I have migrated my contents from my PC but i get a message that my Apple ID has been blocked … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Using a macbook pro with lion 10.7.2 - slow to start up and
Using a macbook pro with lion 10.7.2 - slow to start up and won't open WORD - which bounces up and down for several minutes, stopping any other programs from opening and then after five or so minutes … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Word conflict MacBook Pro and MacBook. October 21, 2010 I
Word conflict MacBook Pro and MacBook. October 21, 2010 I have purchased two copies of Word for Mac. One for my MacBook Pro and one for my wife's MacBook. One of these computers must be turned off in … read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Ive lost Apple ID AND password. (i know, I know...how in the
I've lost Apple ID AND password. (i know, I know...how in the world...) Long story. I've tried everything. I think at this point I need new security 'words' but am unable to find the forum or listener… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have be unable to display DVDs on my MacBook Pro running
I have be unable to display DVDs on my MacBook Pro running the NVIDIA GeForce graphics processor. Neither BootCamp or start bootup to Windows works althought I am sure I have the latest drivers… read more
RandyMac
RandyMac
CEO
High School or GED
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x