Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It locked. 6 months or less. Its my cell phone thats locked…

Customer Question
6 months or less ...

6 months or less

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Its my cell phone thats locked cant remember my password

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/26/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,630
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

To clarify; is this concerning the stand alone 4/6 digit passcode to unlock the device OR is it the password ***** the Apple ID?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,630 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Im a senior and completely locked out of my phone. Is
Im a senior and completely locked out of my phone. Is somethere that can contact a friend or my son and tell them i dont know what to do. Theres no way i can walk anywhere to get help or call for help… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an activation lock on my i phone and cannot remember
I have an activation lock on my i phone and cannot remember the apple id password ***** unlock my phone … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I need someone to tell me how to get the recovery code yall
i need someone to tell me how to get the recovery code yall keep sending to my iphone thats lost. I cant get it now because its locked and i need to run locate my iphone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My iPhone is locked and I cant restore it. Maybe in about a
Maybe in about a month ago when I changed internet service to Hughes net … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
All my codes aren't working...I'm locked out calls come in
All my codes aren't working...I'm locked out calls come in but that's all I v … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm trying to get in my icloud email and don't know how. I'm
i'm trying to get in my icloud email and don't know how … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My apple phone shut down. My daughter upgraded to a new
My apple phone shut down. My daughter upgraded to a new apple and I used her empty phone to download my old phone approx 6 months ago. Have not been able to locate her. It has been working fine and th… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My IPhone 6 listed a update I let it update. I don't use a
My IPhone 6 listed a update I let it update. I don't use a pass code and it gave me one to enter to finish the update and I put it in and now my phone is locked and ask for a 6 digit code to open. I d… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My grandson changed the password and I'm locked out. 7s
My grandson changed the password ***** I'm locked out … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I have system that is 3 years old. Don't have model, but
I have system that is 3 years old. Don't have model, but serial # is WA0814039585. My finace handled this and past away a few months ago. Trying to get camera on my phone? … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I have locked myself out of my cell phone. Maybe 2 months
I have locked myself out of my cell phone. JA: When did you last change your password ***** Apple ID? Customer: Maybe 2 months ago when I got a new iPhone JA: Did you try resetting through Apple's onl… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have an ipod and i have my apple id but cannot remember my
I have an ipod and i have my apple id but cannot remember my password … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I can't remember my Iphone password. Need help. The folks at
The folks at Verizon set it up about a month ago when I received a new phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have my ipad 3 year now but the email that i use to set up
hello i have my ipad 3 year now but the email that i use to set up its blocked and i cant do the aktivation now … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Is it possible to switch on find my iphone on a lost device
is it possible to switch on find my iphone on a lost device using another device? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am traveling and do not remember my yahoo login password.
I am traveling and do not remember my yahoo login password. Due to security reasons I am locked out. … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
MY ACTIVATION LOCK IS ON MY IPAD LOCKING ME OUT AND I CANT
MY ACTIVATION LOCK IS ON MY IPAD LOCKING ME OUT AND I CANT REMEMBER MY PASSWORD, CAN YOU HELP? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My ipad has got ativation lock on it & because I have been
Hi my ipad has got ativation lock on it & because I have been trying to unlock it has now said that the Apple id is disabled & that to come to this site to reset my password… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x