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My Mac computer was hacked and the password changed so I…

Customer Question
My Mac computer was...

My Mac computer was hacked and the password ***** so I cannot gain access to it. Would you be able to help me?

Technician's Assistant: When did you last change your password ***** Apple ID?

Just a few minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, I did

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My computer is unplugged now. I have changed my banking I’d and password, too

Submitted: 3 months ago.Category: Mac
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Answered in 9 hours by:
3/27/2018
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,835
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Turn off your Mac (choose Apple > Shut Down).
Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
Select Disk Utility and press Continue.
Choose Utilities > Terminal.
Enter resetpassword (all one word, lowercase letters) and press Return
Select the volume containing the account (normally this will be your Main hard drive).
Choose the account to change with Select the User Account.
Enter a new password ***** re-enter it into the password *****
Enter a new password ***** related to the password.
Click Save.
A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
Click Apple > Shut Down.
Now start up the Mac. You can login using the new password.

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Mac Support Specialist: syseng, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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syseng
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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,835
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