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I can’t log on because I have tried to many times and am…

Customer Question
I can’t log on...

I can’t log on because I have tried to many times and am locked out

Technician's Assistant: When did you last change your password ***** Apple ID?

Im not sure, I don’t use my laptouch much

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I was sent, by phone, a password ***** I was locked out

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t think so

Submitted: 3 months ago.Category: Mac
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Answered in 26 minutes by:
3/26/2018
Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago
FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 267
Experience: IT Support
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Are you needing to reset your apple password?

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Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple

ID or password." If asked to confirm your phone number, use steps for two-

factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow

the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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Mac Support Specialist: syseng, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
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