Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t get in my account that I have had for 3 years. It…

Customer Question
I can’t get in...

I can’t get in my account that I have had for 3 years. It never asked for my password ***** today it does. Also will not give me any a method to get my password. I’m older and I’ve tried to follow instructions with no success

Technician's Assistant: What device or product does this involve?

Ipad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I have no idea. Same one I’ve been using

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

This is the first time was today

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Please please help me. I’ve never work with a company that you cannot speak to someone. Also not being able to get my password. Please please help me. This is so confusing for me.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
3/26/2018
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Is there an Activation Lock on your iPad?

If not and if you are trying to login to your Apple ID account do the following:

Go to your Apple ID account page at the link below and click "Forgot Apple

ID or password." If asked to confirm your phone number, use steps for two-

factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow

the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

Ask Your Own Mac Question
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
7,839 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was using my iPad last night in bed and all of a sudden it
I was using my iPad last night in bed and all of a sudden it locked me out and was telling me that someone asked it to find my phone then asked me to sign back into my iPad as there was an activation … read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master\u0027s Degree
22 satisfied customers
My daughter gave me an iPhone (don't know what generation,
My daughter gave me an iPhone (don't know what generation, maybe 3+ yrs old. Haven't taken it to my phone company to connect yet, just trying to set it up. I'm stuck on “Forgot Password?”, which I thi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can I get hangout on my iPad, I don't have a cell or iPhone,
Can I get hangout on my iPad, I don't have a cell or iPhone , just a landline one. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I have a hacker that has a disguise on his phone number his
I have a hacker that has a disguise on his phone number his phone number comes in and lays an app on my phone the copies everything about my Apple phone and causes it to act very strange this is my bo… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I'm trying to download music to my iPad. I purchased the
Hi! I'm trying to download music to my iPad. I purchased the album “Sunset Boulevard” and it shows I've purchased it. I can't get it to download. Can you please help? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have tried to login to get my products many times a nd
I have tried to login to get my products many times a nd EVERY TIME it returns me to the login page with no results. I've tried to register using different passwords to no avail. I am very frustrated.… read more
Harry
Harry
2,054 satisfied customers
It's my iPad and my iPhone. How the would I know. years old.
How the hell would I know. years old. The only person being kept out of my accounts is me. This password ***** is a bunch of hog wash … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My older iPad is asking for activation telling me I have to
My older iPad is asking for activation telling me I have to put in a password ***** it's owner (that's me) has used Find My iPhone to link it to their Apple ID which of cause is rediculouse as I do no… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I cannot remember my Apple ID. I changed my email password
I changed my email password ***** but I've never changed the Apple ID that I can remember. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Help!!! My phone updated on its own, now it needs my Apple
Help!!! My phone updated on its own, now it needs my Apple ID and password ***** continue, and that info is in the notes of my phone and i can't retrieve it! … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Ahhhhh....it requested I update all my apps. When I did? It
Ahhhhh....it requested I update all my apps. When I did? It wants me to login in my password, I can't remember. Then it asked me to verify an email phone number that is not mine...thanks for coming to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I'm trying to figure out why I can't purchase stuff on my
I'm trying to figure out why I can't purchase stuff on my iPad credit card I have is good but it's not let me purchase stuff … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I would like to change my credit details on a few of my
I would like to change my credit details on a few of my recurring accounts but don't know how or where to go to do this. Also I've included more go for my photos but it seems that I'm getting charged … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I just got an email that you'd locked my account and to
I just got an email that you'd locked my account and to review the attachment but I can't find an attachment I got a new iPad and I'm trying to set up the new and donate the old … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I changed my password and never received a code like it said
I changed my password ***** never received a code like it said I did multiple times and now I can't do anything. I don't feel I should have to pay 25.00 for support considering the cost of the IPads t… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I'm trying to set up my new iPad mini and thought I was all
I'm trying to set up my new iPad mini and thought I was all set. However, I can't sign in now because I apparently am using the wrong “passcode”. I've been locked out for 1 minute! 5 minutes, and now … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I'm trying to log in and it says there's a problem with my
I'm trying to log in and it says there's a problem with my account. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need help with my new iPad. I just found out after paying
I need help with my new iPad. I just found out after paying for a premium Evernote app (that i've Had for years) that i can't use Evernote for the web on my ipad. This is not the only problem. But i n… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x