Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPhone updated last no. My iPhone updated last night and…

Customer Question
My iPhone updated last...

My iPhone updated last no

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

My iPhone updated last night and after entering my Apple ID and password, I’m asked to enter a 4 digit code. I entered several obvious code combinations and none of them work. How can I fix this?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
3/26/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 731
Experience: Data Systems Analyst for a School District
Verified
Hi my name is ***** ***** thank you for your question. I will review this real quick and get right back to you.
Ask Your Own Mac Question
Customer reply replied 2 months ago
I need a quick response- I’m going to the hospital and i need my GPS to get there!
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago
You can bypass the passcode but you can not just reset it. This is due to how Apple security works. In order to bypass the passcode you will need to erase the entire iPhone while it’s in recovery mode. Here is how:Make sure that you're using the latest version of iTunes.If iTunes is already open, close it. Connect your device to your computer and open iTunes.While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:Then iTunes should ask you to restore the device. Choose to restore and follow the iTunes onscreen instructions.Once the above is complete your iPhone should not ask for the passcode. If it still asks for the passcode that means you didn’t have the iPhone in recovery mode which is the screen that has the iTunes logo and cable on it.If you have any questions let me know and please consider to rate my services as it lets others know I am here to help.Thanks
Ask Your Own Mac Question
Customer reply replied 2 months ago
I don’t have a computer, just an iPad. I can’t access iTunes- the phone is locked up requesting a 4 digit code. This has never happened after an update. I don’t recall ever setting one up.
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago
Ok. You would have to figure out a way to use a computer or another device, anything that connects the internet. Maybe you can borrow one or visit a library, etc. you can either do the iTunes instructions on a computer or you can sign into www.icloud.com and do the following as well:Sign in to iCloud.com with your Apple ID.Go to Find My iPhone.Click All Devices at the top of the screen.Select the device that you want to remove from iCloud.If necessary, click Erase [device].Click Remove from Account.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 731
731 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Apple ID not working on my iPhone but works on my computer
My apple id will not work on my iphone but works on my computer, I am not able to download anything onto my phone. How do I fix this? I have changed my password ***** times and it still does not work.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
How do I unsync my iphone 6 from my husbands iphone 6. I
how do I unsync my iphone 6 from my husbands iphone 6. I want to keep the calendars synced… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have iPhone 7 stuck on updating iCloud settings. just
i have iPhone 7 stuck on updating iCloud settings. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
IPhone will not accept password for iCloud. I'm not tech
Since last weeks updates by apple. Tried reboot, and new password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I can't find my iphone and can't remember Icloud password
I can't find my iphone and can't remember Icloud password help … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
My iPhone icloud is not working and will not let me pay for
My iPhone icloud is not working and will not let me pay for my iTunes so I can listen to music. … read more
Harry
Harry
1,882 satisfied customers
How do I delete an iCloud address on my iPhone and I Pad? It
How do I delete an iCloud address on my iPhone and I Pad? It pops up unable to delete use iMessage and FaceTime. … read more
Justin Johnson
Justin Johnson
Founder
2,106 satisfied customers
Can't remember my iCloud password. IPad mini and iPhone 7.
No I just want my password ***** get into my accounts… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
110 satisfied customers
I have recently purchased a iPhone 7 and also 50gb of iCloud
I have recently purchased a iPhone 7 and also 50gb of iCloud storage. My phone storage is apparently full, but only 5gb has been stored to my iCloud. How do I send all my photos and videos to my iClou… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
My iPhone and iMac are not connecting with iCloud,
Yesterday. I re-started yesterday and also shut down and re-started. The main issue is that on my iMac it wants me to sign in to other devices to approve the Mac book air but then it won't send a message to my iPhone even though I know the two are linked. It says won't approve. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
I wanted to download my iphone information to icloud, and in
I wanted to download my iphone information to icloud, and in the process I wiped out two years of text messages (which also had important photos) and contacts. Apparently I wasn't really understanding… read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
It keeps asking for iCloud email and password on my iPhone
It keeps asking for iCloud email and password ***** my iPhone and ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Ive just lost EVERYTHING on my iphone. I plugged it into
I've just lost EVERYTHING on my iphone. I plugged it into our Mac desktop this morning, and got a message asking if I wanted to set it up as a new phone (which I now realise I should have done!) -or I… read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
How Do I Fix “iTunes Could Not Connect to This iPhone, The
How Do I Fix “iTunes Could Not Connect to This iPhone, The Value is Missing”? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How to approve my ipad
how to approve my ipad… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 4 cannot dial out or receive calls. This began at
My iPhone 4 cannot dial out or receive calls. This began at 11 am this morning after a 3 hour conference call. Is there anything I can do to avoid visiting the Apple Store?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I cannot login to iCloud Control Panel for PC; I can log into
I cannot login to iCloud Control Panel for PC; I can log into iCloud.com… read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
iCloud backup on iPhone stuck at estimating time remaining
Trying to do a backup to icloud on my iphone. it is stuck in estimating time remaining. Is this normal or have I missed a step.… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x