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I can't log into my current account but can get to it

I can't log into...

I can't log into my current account but can get to it through my wife account.

Technician's Assistant: What device or product does this involve?

Macbook Air

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air?

I think os

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

Several weeks.

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Answered in 4 minutes by:
3/26/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,684
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about macOS. I've only just come online now and would like to assist you with your question.

Is your wifes account an admin?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,684
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
i think it is...

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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Category: Mac
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