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Unable to open aol mail. On my Mac computer via safari.

Customer Question
Unable to open aol...

Unable to open aol mail

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

On my Mac computer via safari

Technician's Assistant: What troubleshooting have you tried?

Calling aol for password *****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I've tried three times over the last days and talked to various people but no one has been able to open my aol mail for me

Submitted: 25 days ago.Category: Mac
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Customer reply replied 25 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 25 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
3/26/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,568
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to open AOL?

Please let me know

Thank you

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Customer reply replied 25 days ago
I'm asked for a different user name or password ***** part of the new double security system.
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

Ok, this is the 2 step verification, you set this other account when it was enabled, can you still access it?

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Customer reply replied 25 days ago
No, I'm already paying a monthly service fee to aol
Customer reply replied 25 days ago
I can access it
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

ok, so sign in with it please and tell me what then happens

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Customer reply replied 25 days ago
It says I've used an incorrect user name (wcarygrant) or password
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

Ok, use the link there to reset the password ***** then use the new password ***** sign in

Let me know how you go please

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Customer reply replied 25 days ago
asked for my place of birth, date of birth -- then said my info didn't
match what they have on hand
Customer reply replied 25 days ago
there was no link for a new password
Customer reply replied 25 days ago
in the past, when I've used the link for a new password, I've used it and then a telephone call has sent another connection but when I've used it it doesn't connect me to my mail
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

You need to give the correct information for the option to reset the password, please try again and provide the information that was sent when the account was made please

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Customer reply replied 25 days ago
That's exactly what I've used -- I've filled the form sent to me asking me for place of birth, date, zip code
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

ok, but if it is indicating it does not match it is incorrect, can you please try again

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Customer reply replied 25 days ago
I've tried again. This is maddening -- ever since AOL went to its double security system I've had nothing but trouble that no one there seems to be able to help.
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

Which program are you using to try to sign in with?

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Customer reply replied 25 days ago
safari
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

And now if you try to sign in, what is the exact message you receive?

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Customer reply replied 25 days ago
That I've used the wrong user name or password
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

ok, then you will need to reset it, else you would need to make a new account.

Please attempt again to reset it

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Customer reply replied 25 days ago
When I ask for a new password, I'm sent those security questions which it says aren't right
Mac Support Specialist: Richard, Apple Software Engineer replied 25 days ago

you will need to reset it, else you would need to make a new account.

Please attempt again to reset it

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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