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I have an old iPad I gave to grandchild it is now locked
I have an old iPad I gave to grandchild it is now locked says activation lock She does not know the passcode she used can it be fixed … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
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I have an I pad I inherited from my deceased roommate. I
I have an I pad I inherited from my deceased roommate. I would like to activate it, but I can' decipher her Apple I D password. Her ID was***@******.***. Her I phone was returned to Verizon 4 months a… read more
IT Miro
IT Miro
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My wife has two apple id's one for her iPhone8 and an old
My wife has two apple id's one for her iPhone8 and an old one that was set up for her MacBook pro. I am trying to force the MacBook pro to log out of the old id and use the latest that matches her pho… read more
Richard
Richard
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My macbook I am unable to get mail on apple mail system it
My macbook I am unable to get mail on apple mail system it is my gmail accounts that are no longer working, I have used both of them for over 2 years, I recently took my computer in for repair and the… read more
David L.
David L.
Bachelor's Degree
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My Yahoo and Google mail no longer activate and I have not
My Yahoo and Google mail no longer activate and I have not been able to change the passwords because my mac does not recognize the original ones … read more
Richard
Richard
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My mac once restarted asks for my Yahoo password for the
My mac once restarted asks for my Yahoo password ***** the mail, calendar and contacts individually. the mail works the other two do not except my current password ***** subsiquintly I am not able to … read more
Pete
Pete
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Bought an iPhone 6 from a friend.cannot get it activated it keeps coming up the owner has used find my iPhone to link it to their Apple ID.she gave us her password ***** username but it will not work … read more
Cris
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I am trying to reset my FB password on my MacBook air. It
Hi, I am trying to reset my FB password on my MacBook air. It prompts me to put in my e-mail or phone so that I can receive the 6-digit code and I don't receive the code. … read more
Ashik
Ashik
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Yahoo is saying it doesn't recognize my account. I tried
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Josh
Josh
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Associate Degree
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Wife's MacBook won't accept her password. Won't shut down or
Wife's MacBook won't accept her password. Won't shut down or restart, either. … read more
Mike
Mike
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Some college
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I get yahoo mail on my macbook air. I get yahoo mail and
I get yahoo mail on my macbook air. I get yahoo mail and iCloud mail on my iPhone. How can I get all mailboxes on my mac? … read more
D.Sandlin
D.Sandlin
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We are trying to start the IPad Mini and its coming up with
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robert
robert
Bachelor's Degree
2,594 satisfied customers
My wife and I bought Iphone 5 (two) a week ago. We also Have
My wife and I bought Iphone 5 (two) a week ago. We also Have an Ipad and Mini Pad. I just set up her Apple ID. Apple does not recognize my old Apple ID which we were both using. When I go online to se… read more
Richard
Richard
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On my Macbook Pro, Yosemite 10.10.5, I'm getting the update
Hi Pearl, on my Macbook Pro, Yosemite 10.10.5, I'm getting the update username and password ***** in Outlook for Mac 2011. … read more
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Mail will not remember the password XXXXX the preference box.
Mail will not remember the password XXXXX the preference box. Mail will not save the data to the login keychain. Setting up a new user account works fine.… read more
Daniel
Daniel
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High School or GED
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my exhusband keeps setting up with me for file sharing on AOL.
my exhusband keeps setting up with me for file sharing on AOL. he has stolen my identity and taken money How do i stop this. I have a 2 week old macbook and I changed my screen name. Also I need my ol… read more
robgranholm
robgranholm
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help! My macbook crashed and died and all of my itune music
help! My macbook crashed and died and all of my itune music I purchased disappeared. Then i dropped my iphone and had to get a new phone. Is there somewhere that all my previously purchased itunes son… read more
VanMagnus Systems
VanMagnus Systems
Professor
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I have an iphone and added an account with an incorrect email
I have an iphone and added an account with an incorrect email address. I sent a few emails and realized that the address was incorrect. I changed it on my MacBook Pro as well as my iPhone. Each time I… read more
Brandon M.
Brandon M.
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

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20+ years in the computer/Mac industry

David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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