Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a MAC, serial number: CO2JD09JDKQ5. OS High Sierra. 3…

Customer Question
I have a MAC...

I have a MAC, serial number: CO2JD09JDKQ5

Technician's Assistant: What Operating System (OS) are you running on your Mac?

OS High Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

3 days

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

InDesign is not stable. mouse moving by itself, screens closing and opening by themselves, can't even move around to shut down the computer. Had to hold the power button down to reboot. Reboot did not help, same issues.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 20 hours by:
3/27/2018
Mac Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Mac
Satisfied Customers: 2,629
Experience: dasdasd
Verified
Hi my name is ***** ***** will be helping you with this issue today.
It sounds like you have a bad virus, I am just not sure we can do anything about it since your mouse is so erratic. I really need you to download malwarebytes for Mac but I do not know if you are able to do so. Please advise. Thanks Mike
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a Macbook Pro. Suddenly the keyboard and mouse
Suddenly the keyboard and mouse stopped working. External mouse and keyboard work from wireless usb. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
When I try to turn on my MacBook, it was starting up with a
Hi, when I try to turn on my MacBook, it was starting up with a progress bar, as soon as the progress bar finishes it was going blank, and I could not do anything. I tried to pres the command option p… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have a Mac Desktop, 2014. I tried to upgrade from Sierra
I have a Mac Desktop, 2014. I tried to upgrade from Sierra to High Sierra. After 30 minutes or so, I received a message that there was a problem and it could not install. The message told me to shut d… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Cursor on my macbook is frozen in upper right corner. Not
cursor on my macbook is frozen in upper right corner … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My apple mouse died and my Dummy book said to change
My apple mouse died and my Dummy book said to change batteries but mine had no batteries. I tried recharging the mouse but that didn't work. I ordered another apple mouse that had batteries but that o… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I am trying to power up my Mac, I have a black screen. Only
I am trying to power up my Mac, I have a black screen. Only thing visible is the cursor arrow. It is a new (purchased 4 months ago) desktop that has no issues until now. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My mouse is moving by itself and pages are zooming in and
My mouse is moving by itself and pages are zooming in and out by themselves. … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have a 2009 Macbook that comes up fine but even though the
I have a 2009 Macbook that comes up fine but even though the cursor moves around, when I try to click and open anything nothing happens. … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
My MacBook Pro trackpad doesn't seem to work. The trackpad
My MacBook Pro trackpad doesn't seem to work. The trackpad itself clicks, but the arrow (mouse) is stuck up in the corner and won,t move. My name is Bonnie… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
My apple macbook with retina display has a problem with the
Hey my apple macbook with retina display has a problem with the mouse cursor and the mouse pad… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I upgraded my Macbook Retina 15" laptop to Yosemite. I have
I upgraded my Macbook Retina 15" laptop to Yosemite. I have a Thunderbolt display connected to it. Since the upgrade my mouse or Bamboo tablet doest work right in InDesign. The issue is only on the Th… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Just received my Macbook pro back with new hard drive and
Just received my Macbook pro back with new hard drive and the trackpad won't click. Neither will a mouse. I cannot navigate to anything… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
My Mac OS X 10.7.5 w895018X5pc Two things, suddenly have
My Mac OS X 10.7.5 w895018X5pc Two things, suddenly have screen framing and more important, unable to scroll down. First page on screen, then scrolling snaps back to first page.Clear?… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
2nd try at posting here; I dont know if the 1st one went.
2nd try at posting here; I don't know if the 1st one went. Using IMac running OS.X. As my mouse moves, my desktop moves. Looks like an accessibility feature for certain vision problems, but I don't fi… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
MacBook Pro laptop when closed works perfectly with external
MacBook Pro laptop when closed works perfectly with external screen and external keyboard and mouse. When laptop is opened, nothing works. Please help!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
About half the time when I turn on my Mac Os X, the fan is
About half the time when I turn on my Mac Os X, the fan is blowing LOUD. Sometimes when I turn it off and then on again, the fan quiets. Other times it continues to blow at high speed. What can I do t… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
My iMac will not finish booting up.The opening icon appears
My iMac will not finish booting up.The opening icon appears and says OSX loading, but after the status bar is complete, nothing more happends. Before I shut it down, the computer was doing a strange t… read more
loadedmind
loadedmind
Senior Systems Administrator
Associate Degree
1 satisfied customers
InDesign app wont open. When I try to open, I get a dialogue
InDesign app won't open. When I try to open, I get a dialogue box asking for my name and serial number. It tells me to retry the number. I've done this several times (reading the label on my software … read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x