Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Ipad will not activate. Over a month ago when I got my…

Customer Question
My Ipad will not...

My Ipad will not activate

Technician's Assistant: When did you last change your password ***** Apple ID?

Over a month ago when I got my new IPhone 8

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not sure what that is.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just want to activate

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 19 minutes by:
3/26/2018
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Mac
Satisfied Customers: 583
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today. Please give me a minute to review your question.

Ask Your Own Mac Question
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

To be sure, I am not missing anything, is this the message you are receiving:

Your iPad could not be activated because the activation service is temporarily unavailable

Ask Your Own Mac Question
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Kindly try these steps and let me know how it goes.

Plug your iPad into your Mac or PC.

It would be a good idea to back up your iPad, either locally or to iCloud.

Open iTunes, and check you've got the latest version of iOS

Force your (still plugged-in) iPad to restart by pressing and holding the power (Sleep/Wake) and Home buttons at the same time. Keep holding them down until you see the Recovery mode screen. You probably need to keep holding these down for longer than you think: the screen will go black then after a few seconds, and the Apple logo will appear, but you need to keep holding the buttons for another 10 seconds or so before the iPad goes into Recovery mode.

You'll be given the option to restore or update in iTunes. Select Update.

iTunes will now try to reinstall iOS

After the update is finished, leave your iPad connected to the computer. You'll now need to complete the activation setup process for your iPad using iTunes.

After iOS is done downloading, you will need to repeat the force reboot. This time your iPad will ask if you want to restore it.

Once the restore is finished, you will be asked to select whether you want to activate the iPad as a "new" device or if you want to restore it from your last backup. Selecting the new iPad option will format your iPad so it is like new and restoring it will retrieve your data again.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan
Ameen Khan, Computer Technician
Category: Mac
Satisfied Customers: 583
583 Satisfied Customers
Experience: IT Specialist

Ameen Khan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Cannot activate my ipad. Cannot get past lock. Not sure. On
Cannot activate my ipad. Cannot get past lock. JA: When did you last change your password ***** Apple ID? Customer: Not sure. On my ipad many months ago. JA: Did you try resetting through Apple's onli… read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
I have a new 8 plus and an I pad. A month or so ago I
Hi, I have a new 8 plus and an I pad. A month or so ago I changed my Apple ID on my phone, but I couldn't change it on my iPad for some reason. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My ipad has an activation lock on it and I'm not sure I have
My ipad has an activation lock on it and I'm not sure I have the correct password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My iPhone got wet and is not workings. All my pass words are
My iPhone got wet and is not workings . All my pass words are in the phone, and I forgot mu apple pass word. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I fffpurchased a new iPhone and when I went to the ATandT
I fffpurchased a new iPhone and when I went to the ATandT store to activate it I could not come up with the correct password ***** my Apple ID. I have been on my PC for two nights and I'm told I need … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Keypad does not respond to effort to enter pssword. Months
keypad does not respond to effort to enter pssword … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I can't remember my ICloud password so am locked out of
I can't remember my ICloud password ***** am locked out of doing all updates. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We have an iPad and today Activation Helpshowed up. We do
we have an iPad and today Activation Helpshowed up. We do not have an iPhone and it asks for our Apple ID number (which i don't have...our iPd is about 16 years old) and also asks for our pASSWORD ***… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I want iMovie 9 for my new Mac. 10 is rubbish. OS Sierra.
I have tried to unload 9. all I get is upgrade package… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Need a new password for my iPad, but don't have "passcodes"
Need a new password ***** my iPad, but don't have "passcodes" for either my iPad or my iPhone. How would I have gotten passcodes for my devices? i have nothing written down. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an iPad which I purchased at the same time as my
Hi Paul, I have an iPad which I purchased at the same time as my iPhone 4 so it it is quite old. Last night when I was entering the details to pay my local network service the iPad went blank. When I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Getting a message that says "Activation Required" ... but it
Getting a message that says "Activation Required" ... but it goes round in circles ending in "Try Again" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My ipad 2 is "activation lock" and I can't remember by
My ipad 2 is "activation lock" and I can't remember by password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an old iphone 3 which I was checking for photos Now
Hi, I have an old iphone 3 which I was checking for photos Now my Iphone 6 and Ipad are demanding an Apple ID sign in - but with no place to type it. then they ship me a number to follow it with....Th… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My case number is 10008131350126. Lost my Mac Id pswd nd my
My case number ***** ***** Lost my Mac Id pswd nd my Ipad. Been working with senior advisor Travis strut. He is not available as of now, and just received text msg from Apple that my ID was ready to b… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I cannot login to app store even though I can on my ipad. I
i cannot login to app store even though I can on my ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I've just upgraded my ipad for the first time and it now
i've just upgraded my ipad for the first time and it now says it maybe damaged and cannot be activated… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x