Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My samsung galaxy s4 is locked can you help. ?? in email not…

My samsung galaxy s4...

My samsung galaxy s4 is locked can you help

Technician's Assistant: When did you last change your password ***** Apple ID?

?? in email not to long ago jennie 2027'

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No don't know how to do this i'm 80 and don't know

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Yes

Show More
Show Less
Ask Your Own Mac Question
Answered in 28 minutes by:
3/26/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you have on the screen of the phone?

Please let me know

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
numbers in a square says enter pin
Customer reply replied 4 months ago
i need to shower ill be back in 20 min

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 4 months ago
dont know id or password

You need to do the instructions I gave you, then you can....

Please carefully read and do the instructions I gave you

Ask Your Own Mac Question
Customer reply replied 4 months ago
where will the instructions be

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 4 months ago
are you still working on this problem

I have sent the instructions 3 times to you, you replied

dont know id or password

So it shows you are reading some of it but not reading all of it... I am not sure why you choose to not read the instructions but we will continue here as I do not see a benefit repeating them to yo a 4th time

You need to reset the phone, to do this please follow the instructions here

http://tinyurl.com/yazkub7n

Let me know how you go please

Ask Your Own Mac Question
Customer reply replied 4 months ago
am i seeing this on this page i am 80 and do no understand

ok, which step of the instructions do you not understand?

Ask Your Own Mac Question
Customer reply replied 4 months ago
when i enter the www tinyl i go to a page does this allow you to do your work ? and do i fill it out ?do i need to go to the www site and fill it out ?

You need to follow the instructions please on that page to reset your phone

Ask Your Own Mac Question
Customer reply replied 4 months ago
will this remove my pictures and phone numbers

If they have not previously been backed up then yes, but this you now cannot avoid.

Ask Your Own Mac Question
Customer reply replied 4 months ago
where would i find a backup if i did
Customer reply replied 4 months ago
can i remove the chip to save my pictures

http://photos.google.com

Sign in there with the email address you used on the phone and if they are backed on you will see them there.

Ask Your Own Mac Question
Customer reply replied 4 months ago
hi no results can i remove the chip from phone and download pictures else were did you get into my phone remotely

If they are on the memory chip they will not be removed, only what is on the phone

You will need to reset the phone now

Ask Your Own Mac Question
Customer reply replied 4 months ago
have too pick up my grandchildren if i need some more help i'll text THANKS
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just got a new phone friday a galaxy s9 and it will not
i just got a new phone friday a galaxy s9 and it will not let me pull up my current facebook page...Help … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
I recently purchased a Samsung Galaxy S8plus. It was
I recently purchased a Samsung Galaxy S8plus. It was originally a Verizon phone. It was unlocked and switched to ATT. When the Android 8.0 update came through it won't install. It will download but wh… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,308 satisfied customers
Believe it's my mistake. I was fooling around to see how the
Believe it's my mistake. I was fooling around to see how the 'emoji phone' would eork. Now I cant get rid of it. I'd just like my phone the way it came. Can you help me? … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
WOW! I am so happy that you are here that can help me. Now I
Hello Pearl, WOW! I am so happy that you are here that can help me. Now I had just recently bought a new Samsung Galaxy S7 Cell Phone. But then, unfortunately I had set it draw a pattern to unlock it.… read more
Mr.Med
Mr.Med
1,220 satisfied customers
How can I recover files in skype on my mac. I have time
How can I recover files in skype on my mac JA: Can you still find your files in the Trash bin? Have you set up any backup software (e.g. Time Machine)? Customer: I have time machine JA: How long ago w… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
You have locked my apple site. My phone is an android:
You have locked my apple site. My phone is an android : Samsung. Galaxy 5. Cannot log on. Please help… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have forgotten my password and want to either find out
I have forgotten my password ***** want to either find out what it is, or change to a new password. I am unsure as to what my email address is,, its either @me; yahoo, or remax-elite.co.nz … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
This is with a charge I did not do. I do not have an apple I
This is with a charge I did not do. I do not have an apple I d that I remember but if I did it was a long long time ago . The account was lock but I do not want this charge to go though. What do I do … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Not an apple a android Samsung. need help getting it going.
not an apple a android Samsung. need help getting it going … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I was in setting and accidentally locked the phone on the
I was in setting and accidentally locked the phone on the sim chip I have 3 or 4 more trys before I have to contact [email protected] which can be a hassle … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
This has nothing to do with a device. My question is that I
This has nothing to do with a device. My question is that I am trying to find the telephone number for Apple as I received a suspicious email stating that a 1x AirPods was ordered by me in the amount … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Rosemary Orr - I have a S7 and I inadvertently pressed the
Rosemary Orr - I have a S7 and I inadvertently pressed the uninstall app for one of the BBM settings as a consequence I have lost BBM and have become confused with the U/N and PW. I have reset the PW … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I received an e-mail that my apple app has been lock because
I received an e-mail that my apple app has been lock because a unauthorized person had used it or was trying too. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Does this galaxy 6s have a battery? My phone has died and it
Does this galaxy 6s have a battery? My phone has died and it was fully charged. I won't turn on? Can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Well, it's actually an ipad and phone syncing issue My
Well, it's actually an ipad and phone syncing issue My grandmother has a samsung galaxy iphone and an apple ipad. What we want is for text messages sent to her phone number to also come to her ipad. I… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
Won't let me do a transaction in Apple Store and my account
Won't let me do a transaction in Apple Store and my account is fine and I've been using the same card as I always' ??… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
I tried importing photos from a S4 samsung mobile to the laptop.
I tried importing photos from a S4 samsung mobile to the laptop. Not very successfully as only some came across, and not into iphoto. Since then I can't close iphoto, or turn the laptop off as it thin… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I changed my Iphone in for a Samsung Galaxy 4. The guys at
I changed my Iphone in for a Samsung Galaxy 4. The guys at radio Shack said that my music onthe Iphone couldnt transfer tothe new Samsung when they did all their transfer of info magic when I bought t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x