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Thank you for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me the make and model of the device with the issue?
Ok, what is being seen on the screen now on the phone?
Ok, hold the power and home buttons please on the phone until you see an apple logo then release
Let the phone restart and tell me how it then funcions
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
hold the power and home buttons please on the phone until you see an apple logo then release
Do you have a windows or mac computer there with iTunes installed?
Please speak to customer service for all payment questions
No I am an engineer that resolves the issues