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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Problems with calls, camera, and when resetting it got

Customer Question

problems with calls, camera, and when resetting it got stuck
JA: When was the last time you updated the Operating System (OS) on your Mac or device?
Customer: I don't know
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  Richard replied 7 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Thank you

Customer: replied 7 months ago.
this is my niece phone. she lives in Israel.
she has an iphone7
Expert:  Richard replied 7 months ago.

Ok, what is being seen on the screen now on the phone?

Customer: replied 7 months ago.
I see a white screen with the apple
Expert:  Richard replied 7 months ago.

Ok, hold the power and home buttons please on the phone until you see an apple logo then release

Let the phone restart and tell me how it then funcions

Customer: replied 7 months ago.
I already gave my credit card number. why do I have to pay an additional 39$
Expert:  Richard replied 7 months ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

hold the power and home buttons please on the phone until you see an apple logo then release

Let the phone restart and tell me how it then funcions

Customer: replied 7 months ago.
it is stuck at the apple logo
Expert:  Richard replied 7 months ago.

Do you have a windows or mac computer there with iTunes installed?

Customer: replied 7 months ago.
I am going to stop the session.
I do not want any charges on my credit card until I decide to go forward
thank you
Expert:  Richard replied 7 months ago.

Please speak to customer service for all payment questions

Thanks

Customer: replied 7 months ago.
I though you were customer service
Expert:  Richard replied 7 months ago.

No I am an engineer that resolves the issues