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I have a old iPad that is not used and i can't remember if
I have a old iPad that is not used and i can't remember if it's my husband's or my old ipad. This ipad is linked to either***@******.*** or***@******.***. Our apple IDs have been changed several times… read more
Justin Johnson
Justin Johnson
Owner
3,237 satisfied customers
Resurrected an old iPod I haven't used for years. First, i
Resurrected an old iPod I haven't used for years. First, i signed in with my (new) apple id which is on my iphone and ipad. No problem. Listened to several podcasts. Then all of a sudden, the ipod sto… read more
Jon
Jon
Bachelors Degree
868 satisfied customers
I forgot my passcode and had to go into Apple store to reset
Hi, I forgot my passcode and had to go into Apple store to reset my phone and last backup. Now my apps under the last passcode will not load because I forgot the last passcode … read more
Jon
Jon
Bachelors Degree
868 satisfied customers
I cannot get into my iPad. the activation lock needs to be
I cannot get into my iPad. the activation lock needs to be reset. … read more
Mirza Vaseem
Mirza Vaseem
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Is there a way that I can get text messages transferred from
Hi there, is there a way that I can get text messages transferred from my old iPhone to the current one I have now? I need to get a text message back from December 2013 for legal reasons for my lawyer… read more
Wes
Wes
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Bachelor's Degree
819 satisfied customers
I can't find my iTunes account, have tried all the
I can't find my iTunes account, have tried all the suggestions, haven't been logged on for months … read more
John Castle
John Castle
BSC in Computing Network Management and Design
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I have an old Apple ID that I just cant get rid of in the
HI - I have an old Apple ID that I just cant get rid of in the cloud. I have a new ID (current email address) but my Ipad keeps on asking me to log in on the old one. I dont know the old pass word but… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
981 satisfied customers
Many months ago I changed my email from to. I cannot change
Many months ago I changed my email from***@******.*** to***@******.***. I cannot change my apple id to reflect this change. When I try, I'm told that someone else (I'm guessing it refers to me) has th… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
499 satisfied customers
I had an old facebook account which was not deleted. I am
I had an old facebook account which was not deleted. I am getting messages that my account has been hacked. But my account appears to be all right. My account profile photo is me holding a bunch of gr… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
499 satisfied customers
Have used iPad for years but never sorted out password
Have used iPad for years but never sorted out password ***** Have changed my email address from***@******.*** to***@******.***. Can I start from beginning with current email and get a new password? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
499 satisfied customers
I cannot get my new ipad unlocked. I have always had the
I have always had the same one. I bought this new ipad a week ago and I assumed it was the same. … read more
Vinod Menon
Vinod Menon
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Master's Degree
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I have an Ipad and just purchased a ZAGGkeys Profolio. both
Hi I have an Ipad and just purchased a ZAGGkeys Profolio. both are charged and I am unable to get the blue tooth to connect to it. It says connected for 3 seconds and then will not connect. The blue c… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
50,014 satisfied customers
I updated the operating system for my iPad Air and now need
I updated the operating system for my iPad Air and now need to update all the apps. Every time I try to do that, I get a pop-up screen asking me to sign in to the iTunes Store by entering the password… read more
Justin Johnson
Justin Johnson
Owner
3,237 satisfied customers
I can't remember my password. I'm thinking my apple ID is,
I can't remember my password. I'm thinking my apple ID is***@******.***, but not positive. My number is(###) ###-#### … read more
Kris R
Kris R
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I forgot my iPad password And how do back up my iPad. Not to
I forgot my iPad password ***** how do back up my iPad … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
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I seem to have forgotten my apple ID, It's been months. I
I seem to have forgotten my apple ID JA: When did you last reset your Apple ID or password? Customer: It's been months. JA: Have you installed any updates recently? Customer: I have not on my own. I g… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
had working Imac OS 10.5.8 with time machine and external time
had working Imac OS 10.5.8 with time machine and external time capsule on local network. Has been workin ok for 12 months until someone added files to time machine disk. have deleted wrong files so on… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I imported mail from Entourage X to Apple Mail 2.1.3, and it
I imported mail from Entourage X to Apple Mail 2.1.3, and it took a fair while to do it but when I came to check the import, the folders were all there under 'on my mac' but no messages. Any ideas on … read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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