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On my I phone 6, when i get photo attachments with text

Customer Question
On my I phone...

On my I phone 6, when i get photo attachments with text messages, i can't open the photo files. What can i do to fix this

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Where do i find the type of operating system

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

Just a few days. I have just tried powering phone down and rebooting it

Submitted: 3 months ago.Category: Mac
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Answered in 7 minutes by:
3/26/2018
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Mac
Satisfied Customers: 583
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today. Please give me a minute to review your question.

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Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Kindly try these steps below:

  1. Go to Settings > Messages and turn MMS Messaging on.
  2. Go to Settings > Cellular and turn Cellular Data on.
  3. Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
  4. Make sure that you have a cellular data connection in the status bar of your iPhone.
  5. Restart your iPhone.

After following these steps, request to receive a test picture message and let me know if it works. Thanks

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Customer reply replied 3 months ago
Am i going to get an answer or what?
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

I have sent you the steps above, kindly try and let me know if it works. If not, we can certainly try advanced troubleshooting. Thanks

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Customer reply replied 3 months ago
OK, i checked all of the following and everything is as it should be, i have restarted phone, send me a text picture
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

What is your cell number

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Customer reply replied 3 months ago
you are sending me text's, you must have my cell#. is this a ligit sight?
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Sorry I don't have your cell number, kindly share that with me so I can send it to you. Thanks

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Customer reply replied 3 months ago
Is there a problem with sending me a text picture, i sent you my cell #, i have not received a text picture yet????
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

What is you cell carrier, Verizon. AT&T, Sprint. or T-Mobile?

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Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Let me know if you have received any picture message. Thanks

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Customer reply replied 3 months ago
This is unbelievable, my carrier is Sask-tel and no i haven't received a test picture. and i want my 5.00 refund because i have spent the last 45 minutes getting no where!!!!!!!!! Good -bye
Mac Support Specialist: Mike, Mac Medic replied 3 months ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Maybe call your carrier instead of a paid site who has no connection to your service provider?

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