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I don't remember my password for both accounts. There's a…

Customer Question
I don't remember my...

I don't remember my password ***** both accounts. There's a message saying to refresh

Technician's Assistant: What device or product does this involve?

IPad and iphone

Technician's Assistant: What Operating System (OS) are you running on your iPad?

What does that mean?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

3 weeks

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It's asking me for current password ***** I forgot

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
One account is under Sandy Camp
The other Sandra Camp
Answered in 11 minutes by:
3/26/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

To clarify; is this concerning the stand alone 4/6 digit passcode to unlock the device OR is it the password ***** the Apple ID?

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Customer reply replied 3 months ago
Just FB accts
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Thanks, ***** ***** an Apple Expert and so will opt out so an expert better suited can handle this question. When one becomes available, they will contact you.

Please do not reply back until you hear from them as it may delay the transition.

Thanks and good luck!

John

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Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

When were you last able to sign into your account?

Please let me know

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Customer reply replied 3 months ago
3 weeks ago
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Thanks

Can you use my link below to reset the password ***** this.

https://m.facebook.com/login/identify

Once done use the new password ***** the accounts.

Let me know the results please

Thank you

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Customer reply replied 3 months ago
I'm still not on the Sandy Camp acct... I can actually see posts but not my timeline
This is so frustrating
Customer reply replied 3 months ago
Can you just close my Accts?
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Not until you sign in, else anyone could close anyone elses account

Did you do the process I gave to reset the password?

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Customer reply replied 3 months ago
for the Sandy Camp, but now when I go on FB it goes to Sandra Camp and still has the refresh up to use my old password, which I don't have
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Yes, take out the old password ***** type the new one in please

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Customer reply replied 3 months ago
When I go to FB it still says Refresh and can't get to my profile for Sandra
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Which program are you using to access Facebook with?

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Customer reply replied 3 months ago
I did what you said for the Sandy acct and it worked, but once I get off I can't get in because of the Sandra Camp acct wants a current password
Customer reply replied 3 months ago
What do you mean program, sorry I'm not tech savvy
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

The app, is it the facebook app or the safari app?

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Customer reply replied 3 months ago
Safari
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

ok, go to the app store.

Download the app Facebook, open it and sign in with that please

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Customer reply replied 3 months ago
When I originally signed up it was the FB app
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

ok, go to the app store.

Download the app Facebook, open it and sign in with that please

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Customer reply replied 3 months ago
Ok
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

let me know the results please

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Customer reply replied 3 months ago
By the way, I signed in for 39 bucks last night to get the connection to troubleshoot the problems
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

yes this is the same question

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Customer reply replied 3 months ago
I need to pay again?
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

I have not mentioned anything about payment....

My instructions where

go to the app store.

Download the app Facebook, open it and sign in with that please

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Customer reply replied 3 months ago
I just want to get the best way to help me....I did go to the App Store and the refresh shows up again
It doesn't take the password
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Is the Facebook app installed?

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Customer reply replied 3 months ago
it brings me to refresh again
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

The app does not have a refresh in it... you need to now open the actual facebook app please you just ddownloaded

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Customer reply replied 3 months ago
When I sent the payment it said it needed to be updated and I did and still says it
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

I have decided to opt out of working with you on this, you will be contacted when another expert takes over

Thank you

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Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Do you still need assistance?

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Mac Support Specialist: syseng, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

Ask Your Own Mac Question
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