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Cannot log into my Microsoft outlook as I’ve updated to Mac…

Customer Question
Cannot log into my...

Cannot log into my Microsoft outlook as I’ve updated to Mac OS and message comes up with I have 15.24

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Sorry, how do I do that???

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Thanks heaps

Submitted: 3 months ago.Category: Mac
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Answered in 8 minutes by:
3/26/2018
Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago
FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 267
Experience: IT Support
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Please click on this link https://appleid.apple.com/#!&page=signin And follow the instruction for resetting your password

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Let me know if you get it reset. thanks

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Customer reply replied 3 months ago
I have signing to Apple support
they have provided a PIN
Can I ask why would I need to reset my password?
Customer reply replied 3 months ago
I am typing from another computer at the moment
What would you need to remotely assist from the computer Im having problems with
Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Sorry. thought you needed apple password *****

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Let me review the question. You are locked out of your Mac?

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Or is this just needing to get into the outlook

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

I would need to be able to remote into the computer you are having problems with

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

I guess I need to know are you having problems with outlook or you computer. Or both?

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

would you like remote assistance now?

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Mac Support Specialist: FRAN, Mac Support Specialist replied 3 months ago

Do you no longer need assistance?

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Mac Support Specialist: Thomas Kline,
 replied 3 months ago
Thomas Kline
Category: Mac
Satisfied Customers: 56
Experience: IT support Analyst at Takata
Verified

Hi, my name is Thomas and welcome to JustAnswer. I'll be the one to assist you with your question regarding your e-mail. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.

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Mac Support Specialist: Thomas Kline,
 replied 3 months ago

are you still having issues with your Microsoft account?

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Mac Support Specialist: Thomas Kline,
 replied 3 months ago

Hello - how are you trying to access outlook?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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