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2 factor authentication no passcode need a new passcode

Customer Question
2 factor authentication no...

2 factor authentication no passcode need a new passcode Phone number(###) ###-####

Technician's Assistant: When did you last change your password ***** Apple ID?

2 factor authentication no passcode need a new passcode Phone number(###) ###-#### Two days ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

If I can get a new passcode

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
3/25/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
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Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

to clarify; you need a new password ***** your Apple ID?

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