Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my phone password, tried restarting it and couldn't…

Customer Question
I forgot my phone...

I forgot my phone password, tried restarting it and couldn't remember my passward to my apple ID password. Therefore it eventually locked me out. I wanted go try and get my phone rese.

Technician's Assistant: When did you last change your password ***** Apple ID?

Ive been in basic training for 9 weeks, I just got my phone a couple days ago and couldn't remember. Ive never changed the Apple ID or password ***** just couldn't remeber it. Afrer trying to put it in so many times it locked me out for security reasons. Y

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I did and they are supoose go be sending my mother something within 3 days in order to try again but I go back to training this evening and won't have my phone anymore so I wanted to see if you all could over ride something or reset anything where I could try again?

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/25/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
3,633 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,633 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
The iphone is locked.. it was my old iphone and I want to
the iphone is locked.. it was my old iphone and I want to give it to my mother and I couldn't remember the password ***** I cant get in at all … read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
I forgot my I'd and password. A while back. It is uusing my
I forgot my I'd and password JA: When did you last change your password ***** Apple ID? Customer: A while back JA: Did you try resetting through Apple's online account reset tool? Customer: Yes it is … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
The issue is with my iphone. No idea - its and older I phone
I tried turning on an off. Somehow I need to re activate the phone - seeing "activation lock". couldn't remember passward (or old phone number question to get it). … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Ive been locked out of my apple and specificly my itunes
Ive been locked out of my apple and specificly my itunes account for 2 years.hit by one of those con lockdown blockers on another of my computers. I then changed all my passwords same day also changed… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Im locked out cant remember access pin. Apple id not so ago
apple id not so long ago password ***** been set for about a year mental block … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't remeber my Apple ID password. I have been trying for
I have been trying for a few days it locked me out I think. I have never used it since I got my Iphone … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I was on my iPad and then it went black and then took me to
I was on my iPad and then it went black and then took me to a screen that says activation lock, asking for my email address and iCloud password. I don't remember my password, I got this iPad many year… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My iPad is locked and won't accept my password. Just now.
My iPad is locked and won't accept my password. JA: When did you last change your password ***** Apple ID? Customer: Just now. Reset it on my iPhone JA: Did you try resetting through Apple's online ac… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I forgot my Apple account and my Apple account I'm trying to
I forgot my Apple account and my Apple account I'm trying to reset my device but I'm stuck on the activation lock … read more
Moses C
Moses C
Bsc
764 satisfied customers
My mother has locked herself out of her account her password
My mother has locked herself out of her account her password ***** email account her iCloud everything … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My son changed his password on his ipad and doesnt remeber
My son changed his password ***** his ipad and doesnt remeber it. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Iphone is locked. have not used email associated with apple
iphone is locked. have not used email associated with apple account in years. have not been able o rese … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
How may i speak to an operator instead of writing since ive
how may i speak to an operator instead of writing since ive been locked out because i dont remember my password ***** when they send me email update they are sending the info to my old id email not ne… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Thank u for your time, my mother passed away last september
sir thank u for your time, my mother passed away last september we went through her things and for sentimental value i will be using her phone however i dont know the pass code to get into the phone e… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I HAVE MY IPHONE IN aCTIVATION LOCKDOWN MODE..i HAVE FOLOWED
i HAVE MY IPHONE IN aCTIVATION LOCKDOWN MODE..i HAVE FOLOWED ALL THE INSTRUCTIONS TO OBTAIN MY APPLE ID PASSWORD ***** NO SUCESS...tHE SYSTEM KEEPS SENDING OR TRYING TO REACHE ON LMY IPHONE WHICH IS I… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My apple ID is locked because I forgot my password and my
my apple ID is locked because I forgot my password ***** my email on my phone is unaccessible because my apple ID cannot be verified. I tried unlocking using my security questions but I keep getting o… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I lock myself out with icloud dont know my information amd
i lock myself out with icloud dont know my information amd now kts asking me for a system pin … read more
Andrew Harris
Andrew Harris
Consultant
73 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x