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I had to unplug my computer and when it came back on it said…

Customer Question
I had to unplug...

I had to unplug my computer and when it came back on it said that it can't find my wireless mouse connection and I can't access anything without the mouse.

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven't changed either in a long time.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that

Submitted: 3 months ago.Category: Mac
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Answered in 57 minutes by:
3/25/2018
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,333
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

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Mike, Mac Medic
Category: Mac
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