Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

OUT. CANT REMEMBER I TALKED TO APPLE THREE DIFFERENT PEOPLE…

Customer Question
I'M LOCKED OUT Technician's...

I'M LOCKED OUT

Technician's Assistant: When did you last change your password ***** Apple ID?

CANT REMEMBER I TALKED TO APPLE THREE DIFFERENT PEOPLE THEY WANTED $400.00 t0 correct I finaly found my password and I have been locked out

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can't remember ive tried different people for months and no success

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just get me into my aact would be great

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
3/25/2018
Mac Support Specialist: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Before we proceed with any troubleshooting, please let me know your email address registered with apple.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Heys there its on activation error when i set it up as a new
Second opinion] heys there its on activation error when i set it up as a new ipad … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
Have had iPad for over 5 years. For the first time am
Have had iPad for over 5 years JA: What Operating System (OS) are you running on your iPad? Customer: for the first time am getting activation lock out JA: Anything else you want the Mac Expert to kno… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Im locked out cant remember access pin. Apple id not so ago
apple id not so long ago password ***** been set for about a year mental block … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I need to reset my password. Can you assist? I don't
I can't get into my iPad after the latest software upgrade, so I can't get into Apple. I'm using my husband's iPad to chat with you. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Activation lock. When I unlocked from Telstra and moved to
when I unlocked from Telstra and moved to Optus on 02/05/18 … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I forgot my Apple account and my Apple account I'm trying to
I forgot my Apple account and my Apple account I'm trying to reset my device but I'm stuck on the activation lock … read more
Moses C
Moses C
Bsc
758 satisfied customers
I'm having trouble upgrading the operating system on my
I'm having trouble upgrading the operating system on my Power Book. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I forgot my password for apple and my phone has been locked
I forgot my password ***** apple and my phone has been locked for 14 hours. Can I please have this fixed? I have no way to receive calls on my device or texts because my phone was reset. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't remember my ICloud password so am locked out of
I can't remember my ICloud password ***** am locked out of doing all updates. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have been trying to purchase songs on itunes and can't. 1
i have been trying to purchase songs on itunes and can't. … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I recieved a message that my apple account was hacked and i
I recieved a message that my apple account was hacked and i had been locked out . Ive tried to change my password ***** get back on and it still will not let me get into my account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
It is on a page that says "Activation Lock" and won't allow
it is on a white page that says "Activation Lock" and won't allow my password ***** work also my device is constantly jumping from page to page … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My apple iphone4s is saying activation lock. I don't know
i shut it off and back on its saying find my phone i didn't activate that … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can't figure out the find my phone. i'm sot sure of my
i can't figure out the find my phone. i'm sot sure of my apple ID password. help? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I have a mac book that I'm trying to clean oiut to give
I have a mac book that I'm trying to clean oiut to give away. I think I'm locked out as well.... … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Old ipad has activation lock screen asking for password and
old ipad has activation lock screen asking for password ***** apple id used to set up the device. we don't remember the pasword no longer use the email account linked to that apple ID so can't reset t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
none of my Apple products will connect to either of my home
none of my Apple products will connect to either of my home wifi networks. the error says 'a network timeout ocourred' over and over. i have tried a bunch of fixes but nothing seem to be working. Othe… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
my brother died in december and when we finaly gained access
my brother died in december and when we finaly gained access to his computer we found he has an itunes acct is there anyway for a family member to take over the acct so that we can preserve access to … read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x