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I have just gotten a virus message. I called AOL and was…

Customer Question
I have just gotten...

I have just gotten a virus message. I called AOL and was told it had to come through google. How do I deletegooglel?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Mac desktop

Technician's Assistant: What Operating System (OS) are you running on your Mac?

I don''t know give me help

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

It h appened this morning. I did nothing but call AOL. They took me through steps to clean google

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

He is gone =. he said I should delete google and use safari

Submitted: 3 months ago.Category: Mac
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Answered in 4 minutes by:
3/25/2018
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 3 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 3 months ago

Can we do a remote session so i can fix this for you?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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