Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I'm trying to reinstall lion.... but it restarts to the

I'm trying to reinstall...

I'm trying to reinstall lion.... but it restarts to the circle with the slash threw it...

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Macbook pro running mountain lion... 10.3???

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Yesterday... thought i'd try and upgrade to the newest os .... but it got stuck ...

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Now i've tried the reinstall but when it restarts it comes back to the circle

Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
3/25/2018
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,019
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That symbol means the system files are corrupted. You can reinstall your Mac OS. Reinstalling OS won't delete any of your files. It will just replace the corrupted system files with new one and that should fix the problem unless it is hardware related.

Turn off your Mac by holding down the power button for 5-10 seconds. Restart your Mac and immediately hold down Command and R keys at the same time for 15 seconds and this will boot your Mac to the Mac OS Utilities screen. From there, click Reinstall Mac OS. Then follow the instructions to reinstall your Mac OS.

If that didn't work, then restart your Mac and immediately hold down Command, Option and R keys at the same time for 15 seconds and this will boot your Mac to installation screen. Follow the onscreen instructions to reinstall.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,019
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
none of those worked... need to leave and run some errons... talk with you tomorrow.... thanks for your help..

The internet recovery should have worked. How old is this Mac?

Ask Your Own Mac Question
Was this answer helpful?
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,019
12,019 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can not open my new I phone7plus..Iforgot the 6 password #
I can not open my new I phone7plus..Iforgot the 6 password # … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
I have loss my Facebook account. I last used it yesterday. I
I have loss my Facebook account. JA: When did you last update Facebook? Customer: I last used it yesterday JA: Anything else you want the Software Expert to know before I connect you? Customer: I don'… read more
Mike Taylor
Mike Taylor
42 satisfied customers
Needed assistance retrieving password and email. Its been a
Needed assistance retrieving password ***** email JA: When did you last change your password ***** Apple ID? Customer: Its been a while JA: Did you try resetting through Apple's online account reset t… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
My iPhone says it is locked out when I try to add iCloud
My iPhone says it is locked out when I try to add iCloud space. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Apple ID is disabled and when I press in a app I can not
My Apple ID is disabled and when I press in a app I can not get it because it says your Apple ID is disabled and I don't know what to do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
Nwwd to set up new or reset my apple password. Nor sure of
nor sure of the date my hint is family, but still cannot remember it … read more
Ashik
Ashik
Mac Technician
12,019 satisfied customers
I ve restarted with C R keys. Mac OS Sierra has not
I ve restarted with C R keys. Mac OS Sierra has not installed after 5 min. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I'm trying to make a slide show from a album. But when I did
I'm trying to make a slide show from a album. But when I did the photos are completely out of order. What can I do … read more
Cris
Cris
60 satisfied customers
Unremoveable Question in side menu bar. Push the question
Unremoveable Question mark in side menu bar. Push the question mark says … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My apple id has been disabled and I cant change it. Last
my apple id has been disabled and I cant change it … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
On my son Mac Pro when it locked a message of a firewall
On my son Mac Pro when it locked a message of a firewall compromise detection popped up a number***********came up I called person sound suspicious Big Red Background with message … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
I'm panicking. I lost my iphone, 6? iPhone 6? I tried to
I tried to locate it using Apple ID and password, but its not working. Will not accept my apple Id … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
Got activation needed on my IPad - no problem this AM. Not
Got activation needed on my IPad - no problem this AM … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a charge for something my daughter clicked on by
Pearl, I have a charge for something my daughter clicked on by mistake. I believe it is for 67.15 per week. She make a mistake, how can I correct it. I tried the on-line service but my company does no… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have not been able to log on to my ipad for some years and
I have not been able to log on to my ipad for some years and would like to start back using it. I have forgotten my passcode. Can you help? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am not getting any sound output from my iMac Pro. I think
Hi, I am not getting any sound output from my iMac Pro. … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
I forgot my password. A macbook pro, i phone and an ipad.
i just updated the mac book to the high Sierra verson … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
How do I enable cookies on my ipad. I don't know. Two weeks;
Two weeks; going through settings searching for cookies to enable … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x