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I'm trying to connect my icloud to my apple tv. Not entirely…

Customer Question
Hello I'm trying to...

Hello I'm trying to connect my icloud to my apple tv

Technician's Assistant: What Apple model do you have? How old is it?

Not entirely sure what the model is But i had it for 3 plus years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything works fine with the apple tv on all my devices But it doesn't accept my icloud password ***** some reason

Technician's Assistant: How long has this been an issue with your Apple? What happened right before this?

It's never connected I recently hooked it up to a new tv And since then it wont let me sign in

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don't thnk so

Submitted: 1 month ago.Category: Mac
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Answered in 1 hour by:
3/25/2018
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,022
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to login to this website www.icloud.com ?

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Customer reply replied 1 month ago
I am
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago
Does it have internet access?
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Customer reply replied 1 month ago
my television does
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago
Does the Apple TV can access internet? Does other apps like Netflix can work ?
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Customer reply replied 1 month ago
the apple tv has internet access and ALL the apps work fine including netflix
Customer reply replied 1 month ago
The problem is this. When I go to access the Music app, I can see all the artists and browse and everything. But I can only preview songs. In order to listen to an entire song, I have to buy it
Customer reply replied 1 month ago
I signed in with my icloud ID on my apple tv but that doesn't help. I have a current subscription with Apple Music so I assumed I could browse the music library on my tv. Kinda like how I do it on my computer
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

Sorry for the delay. Can you reset the entire Apple TV and then setup it again?

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Customer reply replied 1 month ago
I already reset it a few times to no avail :(
Customer reply replied 1 month ago
Plugged it out and reset all my settings
Customer reply replied 1 month ago
no problem take your time
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

Can you do a Erase All Contents Reset?

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Customer reply replied 1 month ago
I selected the only reset option there was
Customer reply replied 1 month ago
But after I restarted I had to sign in again
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

Which Apple TV is this?

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Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

Open Settings > General > Reset and do you see Restore there?

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Customer reply replied 1 month ago
I see 'restore'
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

Try it and let me know. This will do a full restore of Apple TV

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Customer reply replied 1 month ago
Done. I'll let you know how it goes
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

Thanks

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Customer reply replied 1 month ago
Done, it restored
Customer reply replied 1 month ago
I signed into my icloud but same problem
Customer reply replied 1 month ago
Also I just noticed that I'm not allowed to play genius playlists from itunes
Customer reply replied 1 month ago
34;An error occurred loading this content" is the message
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

I'm sorry, this seems to be an issue with your Apple ID or on Apple's side.

You need to call Apple/iTunes Support and have them refresh or check your account

To contact iTunes Support, go to this link website --> https://www.apple.com/support/itunes/contact/

Click Get Help under Talk to Us. Click Apple TV or any device

Choose any option

Click Schedule a Call and they will call you. or click Talk to Apple Support Now.

I'm sorry, I couldn't solve the issue. Since I couldn't solve the issue, you can contact the customer support at***@******.*** and they will refund you.

Please don't rate the answer anything, so you can get refund.

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Customer reply replied 1 month ago
Okay no worries, Ashik. I appreciate your time regardless!
Mac Support Specialist: Ashik, Mac Technician replied 1 month ago

No problem

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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,022
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Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

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