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I cant get my emails I reset the settings and now I need to…

Customer Question
I cant get my...

I cant get my emails I reset the settings and now I need to reset the apple password I was sent an email to reset it but it wont take any password

Technician's Assistant: When did you last change your password ***** Apple ID?

I'm not sure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I believe that is what apple sent to me but it wouldn't take the password ***** I know it was strong

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes..my phone will also not connect to my home network my laptop does just fine and I know I have the right password ***** that

Submitted: 3 months ago.Category: Mac
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Answered in 4 hours by:
3/25/2018
Mac Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,351
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 3 months ago

Who is your email provider?

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Mac Support Specialist: Pete, Computer Engineer replied 3 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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