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I'm having trouble loading up my 8 year old I-Pad 2 with a…

Customer Question
I'm having trouble loading...

I'm having trouble loading up my 8 year old I-Pad 2 with a few apps (3) as it seems the appearing icones just turn dark and spin away for ever.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I am having a hard time installing 3 apps ( La Presse +, TVA,You tube ... )as the popped up icones just turn dark and it seems like it's spinning away without loading. My I-Pad 2 is an old ( 8 years +). What can i do ?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

I tried several time to install the apps, and I just got the I-Pad reconfigured yesterday.

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
I don't the answer to that ... I just got the tablet recently .
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 hours by:
3/25/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Let's reset iOS settings. This will not remove any personal data but will reset iOS options back to current system defaults. You may have to re-enter passwords for Wi-Fi and other services.

On the device;

tap Settings

tap General

tap Reset

tap Reset All Settings

The device should eventually restart.

Test to see if the issue is resolved.

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