Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to use an older iPad to listen to music/ maybe…

Customer Question
I am trying to...

I am trying to use an older iPad to listen to music/ maybe watch movies... on Amazon. But, it keeps telling me the password ***** my Apple ID is incorrect... but it won't send me a way to reset it...I use Apple and iTunes often on my current tablet all the time... what is the prob?

Technician's Assistant: When did you last change your password ***** Apple ID?

Prob a couple years ago...but, it was a newer iPad

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

.? I hit the button, but don't know how to get to the tool you are speaking of...

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I use a iPad air2 daily, but want to use my old iPad to hear music, and, maybe for videos, why doesn't the old iPad accept the same Apple password ***** always use on the newer one?

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 38 minutes by:
3/25/2018
Mac Support Specialist: TD White, Mac Enthusiast replied 3 months ago
TD White
TD White, Mac Enthusiast
Category: Mac
Satisfied Customers: 48
Experience: Sr. Agreement Admin Advisor at Apple Inc.
Verified

Hello,

Thank you for contacting JustAnswer.com, my name is ***** ***** I am a Mac Specialist and IT Tutor for over 15 years. I will be more than happy to assist you with your support request.

I am sorry you are having an issue with your Apple ID.

Fortunately, there is a way to reset your password.

Here are the steps:

• Visit iforgot.apple.com

• Enter your email address and the four to five digit code below the email box.

• Follow the provided steps to either answer security challenge questions you provided answers for, when you first set up your Apple ID account, or to send a password ***** email

to your email account.

Either of these processes will allow you to change the password ***** your Apple ID and allow you access your Apple ID once again.

For additional assistance with this particular process, feel free to view Apple's support article per the link I've provided below:

Link: If you forgot your Apple ID Password

Please let me know if this helps. I will be here to assist you until this issue has been resolved for you.

Thanks!

TD

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 3 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,228
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Hello again, I never heard back from you.. Did my suggestions help you solve the issue? If so, please click and submit a 5 star rating to show that I was able to assist you.

Ir you still need help, reply and we can continue working on this issue. If you no longer need help, still send a reply so that I can send you the refund link.

Thank you,

Dustin S

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,228
14,228 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an older model A1395. it appears to have reset maybe.
i have an older model A1395. it appears to have reset maybe. I've tried a hard reset to back to factory defaults. it keeps coming up stating it has been linked to an Apple ID. it doesn't like my curre… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My mimi. updated and is asking for a password. I Put in the
my mimi. updated and is asking for a password. I Put in the only one I use but it keeps locking me out. can you please help? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have an Iphone7S. When walking in my neighborhood and
I have an Iphone7S. When walking in my neighborhood and listening to music via earphones, the music stops and the screen freezes after a short time of listening. Later sound returns. Help as to what t… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
How do I reopen an expired iTunes account, i had my computer
i had my computer upgraded and now when i try to open certain movies ,songs it defaults to an old account which is no longer in use … read more
Dustin
Dustin
Mac Support Specialist
14,228 satisfied customers
Last night I was reading a book on my kindle about how to
Last night I was reading a book on my kindle about how to use my. New I-pad air2. All of a sudden the kindle asked me for my iPad pass word. I put the Apple ID in as requested. Now I can't send an e-m… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO NOT "STEP ON HIS LINES." Hi, Ashik. George here. A question for tomorrow. I can't get Calendar on all my devices to sync, so I need your help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When I try to add my older @mac.com account to the new
When I try to add my older @mac.com account to the new device iMessage (you can be reached by iMessage at) I receive the alert "this email address cannot be used ? Why is this and how can I fix this p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Recently I purchased a Ipad air2 and I have been trying to
Recently I purchased a Ipad air2 and I have been trying to transfer my content, settings from the Ipad air. I am using a back up restore configuration using iCloud. Whilst the apps are downloading and… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cannot remember my password ***** my iPad and I need to reset
I cannot remember my password ***** my iPad and I need to reset it. Can I do this without having to take it to the Apple Store?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I'm based in the UK, and have Apple TV connected to my home
I'm based in the UK, and have Apple TV connected to my home network via WiFi, and TV via HDMI. The Apple TV has been paired with an iPad Mini. Our iTunes account is on a PC. Question - We use the iPad… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I just purchased a new MacBook Air. I am a longtime Apple
I just purchased a new MacBook Air. I am a longtime Apple user and recognize that at the top of the menu bar there is an icon where I can click to connect to Apple TV (which I also have). When I do th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My son gave me his old iPad which he had taken to the Apple
My son gave me his old iPad which he had taken to the Apple Store to have refurbished and reset to original shape as far as Aps were concerned. I have loaded the Aps for Facebook and LDS Scripture on … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Hello Apple person, About me 71 years old and have decided
Hello Apple person, About me: 71 years old and have decided to embrace technology. I want to play music on a shirt pocket size device that I can buy music for from Amazon and store in their cloud if n… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Somehow I dumped all the music I put on my iPod from CDs,
Somehow I dumped all the music I put on my iPod from CD's, no backup file on my computer. Found my old iPod which still has some of the old music. I'd like to save it to my laptop and then upload to m… read more
Dustin
Dustin
Mac Support Specialist
14,228 satisfied customers
how do i get my ipad started my wifes itunes account is on
how do i get my ipad started? my wifes itunes account is on the computer.The last time i started my iphone on it, i got all my wifes details.i understand its set on automatic. How do i get it on manua… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I bought the new Apple tv. I was able to configure it; outing
I bought the new Apple tv. I was able to configure it; outing in correct settings (as per my comper and Ipad); passwords, etc. It goes so far when it's loading and stops. I cannot get it past this sta… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I have a version of iphoto on my mac that came out before the
I have a version of iphoto on my mac that came out before the ipad. I now have an Ipad and I want to put a slideshow that I have in Iphoto on my mac onto the ipad. do I need to upgrade to a newer Ipho… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
i downloaded i tunes 10 and i cant see my music in my libary.
i downloaded i tunes 10 and i cant see my music in my libary. If i click play i can listen to it but i cant see it. I cant see my movies and cant play them. Thats to do with itunes 10 Also I have down… read more
Tom
Tom
3 years college
642 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x