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Good evening! To recover your Apple ID account and reset the password (which you can then use to re-activate your iPhone), please open a web browser on your computer and navigate to: iforgot.apple.comWhere prompted, enter your Apple ID (which is probably your email address). You will also need to enter some text to prove you are not a robot. (Tip: if you can't read the text, just keep clicking until you can.)The next step will depend on the type of security you have set up for your Apple account. If you have set up two-step verification or two-factor authentication this will involve receiving details via another device.If you haven't set up either of these extra levels of security it will be a case of getting an email or answering some security questions.Hope that helps! If you need additional assistance, please let us know :-)