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My husbands iphone has his Apple ID disabled. I already

Customer Question
My husbands iphone has...

My husbands iphone has his Apple ID disabled. I already reset his password ***** success.

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed his password ***** today

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/25/2018
Mac Support Specialist: Cris, Mac Specialist replied 3 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,929
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Which model iPhone does he have?

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Customer reply replied 3 months ago
think its a 5
Mac Support Specialist: Cris, Mac Specialist replied 3 months ago

What you will need to do is restore the phone through recovery mode using iTunes. I can provide you the instructions how to do so, it will reset the phone to factory settings. If you backup to iCloud you can restore the phone.

I will need to know which model it is. On the phone go to.

  • Open the Settings app.
  • Tap General.
  • Select About.

Tell me the model number.

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Customer reply replied 3 months ago
I can't open it- goes to WiFi then apple id and password...that all I can get
Mac Support Specialist: Cris, Mac Specialist replied 3 months ago

OK, got it. I will provide you instructions on how to reset the phone through iTunes.

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Customer reply replied 3 months ago
the itunes store did pop up once or twice today but i didn't use it to try and log in
Customer reply replied 3 months ago
I am leaving the session..thanks anyway. I powered it off then turned back on. I will keep trying.
Mac Support Specialist: Cris, Mac Specialist replied 3 months ago

You will not be able to get back the disabled option. Your only viable solution will be to do the reset with the instructions listed. ​

  1. You will need to have latest version of iTunes installed on a PC. You can download it from iTunes.com
  2. After you have installed iTunes open the application on your PC.
  3. Turn off the iPhone by holding the on/off button at the top. Hold until slide to power off appears then turn off.
  4. Then hold the on/off button and home button down together at the same time. Do not let go until you see the iTunes logo at the bottom of the iPhone. You may have to hold both button for up to 1 minute.
  5. When the logo comes up, plug the iPhone to the PC with iTunes already open.
  6. On the iTunes screen you will get a prompt to restore, click restore.
  7. That will restore the phone to factory settings.
  8. After it completes then finish the setup of the phones.

Let me know the outcome and if you have any further questions. Please take a moment to rate my service and submit at the top.

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