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I cannot use it. I get a message that it can't be activated.

Customer Question
I cannot use it...

I cannot use it. I get a message that it can't be activated.

Technician's Assistant: When did you last change your password ***** Apple ID?

15 min. ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that? I am computer novice.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Why a Mac.

Submitted: 4 months ago.Category: Mac
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Answered in 2 minutes by:
3/25/2018
Mac Support Specialist: Michael T,
 replied 4 months ago
Michael T
Category: Mac
Satisfied Customers: 2,629
Experience: dasdasd
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. Please ignore the computer generated Premium services offers, they are not from me!

Do you have access to a computer?

Does it say activation lock?

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Mike
Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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