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It's an iPhone 5. I can't log in to Apple. Every time that I…

Customer Question
It's an iPhone 5...

It's an iPhone 5. I can't log in to Apple. Every time that I get it to work on my phone it won't work on my Mac computer. It's telling me that email is being used. So I took out a new email account with iCloud and it still isn't working.

Technician's Assistant: When did you last change your password ***** Apple ID?

Every time I need to use Apple for anything I have to change it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I didn't know about it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It's on the iPnine 5 that I need the help right now.

Submitted: 3 months ago.Category: Mac
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Answered in 21 minutes by:
3/24/2018
Mac Support Specialist: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer.

It seems you have to talk with one of the apple technicians to authorize your account.

Use the below link to get in touch with an Apple tech.

https://getsupport.apple.com/

And you can probably use this number 1-***-***-****.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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