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I did an update a couple of months ago to macOS high

Customer Question
I did an update...

I did an update a couple of months ago to macOS high sierra....I had first backed up everything on an external drive thru time machine. When the update was finished, I can't access my iPhoto library. I just plugged in my external drive and can't figure out how to find these photos. I'm not computer savvy, so I'm lost. I can use a computer for day to day functions, but all this other stuff is way beyond what I know. HELP me find my photos, please!

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember, sorry!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Never heard of it...reset password ***** iPhoto?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm not really computer savvy...so they will be working with a novice, but I can follow directions!!!

Submitted: 3 months ago.Category: Mac
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Answered in 6 minutes by:
3/24/2018
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,334
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

From what version did you upgrade?

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Customer reply replied 3 months ago
I don't remember...I'm looking for when I purchased this computer....it was the only upgrade I had done....I'll get right back to you
Customer reply replied 3 months ago
I purchased this new late 2011...so whatever was the latest system then
Customer reply replied 3 months ago
Hello, are you there?????
Customer reply replied 3 months ago
Are you coming back???? Or did I just get scammed
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Sorry for the delay. I'm here

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Customer reply replied 3 months ago
Are u able to help me or not
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Yes, writing the answer

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Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

The problem is, Apple has replaced iPhoto with a new application called Photos app from OS X 10.10.3 onwards. You can open Photos app from Applications folder. Photos app does support your old iPhoto library. So you will be able to open Photos and see all the photos that were in iPhoto.

Open Applications folder and you will find the Photos icon (a flower like icon). Open it and it will import your iPhoto Library automatically.

If it doesn't, then close Photos. Hold down Option key on your keyboard and open Photo. Select Choose Library, then from the list of library select iPhoto Library and choose it. This will migrate the iPhoto Library to Photos.

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

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Customer reply replied 3 months ago
ok
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Let me know how it goes

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Customer reply replied 3 months ago
It's updating library now...it seems I did this before and it didn't work. However, I didn't know about the option key.
Customer reply replied 3 months ago
It looks like it's going to be awhile before it updates. I tried to close out of it and I cannot. I have to wait. This happened before, it get half through uploading then it gives me a message to close it.
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

The time will depend upon the size of your library. What is the size of your library?

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Customer reply replied 3 months ago
I just got a pop up saying the library "photos library" was not created completely
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Do you have enough space on your Mac ?

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Customer reply replied 3 months ago
How would I know
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Check the available storage from Apple > About This Mac > Storage

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Customer reply replied 3 months ago
It says on anout my Mac, that I have 384.33GB available on 498.88gb
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

What is the size of your iPhoto Library?

Select the iPhoto Library, press Command and I and this will bring Get Info. You can see the size there

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Customer reply replied 3 months ago
253 KB
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

That is strange. Are you checking teh size of iPhoto Library and not Photos Library?

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Customer reply replied 3 months ago
It's iPhoto library...this is additional info: 242,854 bytes (256 KB on disk)..
I don't know what else to send you
Customer reply replied 3 months ago
However, I see only one picture in my library
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

253 KB means none of your photos are there. 1024KB = 1MB

1024MB= 1GB

A photo's size is more than 1 MB

So your library is supposed to be several GBs in size.

Open Time Machine and do you see your iPhoto Library there with bigger size?

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Customer reply replied 3 months ago
It says zero KB
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Check a backup point where it was working, that is prior to the upgrade. If you don't know how to check Time Machine and check through time, see this article --> http://www.idownloadblog.com/2015/07/11/how-view-and-restore-specific-files-time-machine/

or see this video --> https://www.youtube.com/watch?v=6bcf54aRBPk

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Customer reply replied 3 months ago
I'm sorry this is taking so long I was interrupted and now trying to view the links you sent me
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Make sure you restore the iPhoto Library from a working date which is bigger in size

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Customer reply replied 3 months ago
I'm going to try
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Ok

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Customer reply replied 3 months ago
I just check my checking account and found just answer charged me an additional $25.00 that I have no idea why...I didn't request anything other than my original question. I would now like a full refund of the original $5. And the additional $25. I was billed. Nothing worked for me to fix my problem.
Customer reply replied 3 months ago
I will be glad to rate you AFTER I receive a refund. I'm furious about the additional billing!!!!
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Please contact the customer support at***@******.*** and they will do the full refund.

Please don't rate the answer anything to process refund,

Best Regards,

Ashik

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Mac Support Specialist: Ashik, Mac Technician replied 3 months ago

Please contact the customer support at***@******.*** and they will do the full refund.

Please don't rate the answer anything to process refund.

Best Regards,

Ashik

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